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The candidate should possess deep subject matter expertise in the Ads ecosystem, preferably Google, a solid analytical mindset grounded in quality metrics, and a proactive approach to client management. The candidate will not only manage core day-to-day operations but also act as a strategic partner to the clients foreseeing their needs, pitching innovative solutions, and demonstrating clear value to the business.

Key Responsibilities

Core Operations & Team Leadership

- Directly manage and oversee the daily operations of the Google Ads Trust & Safety team, ensuring all SLAs, KPIs, and delivery targets are consistently met or exceeded.
- Manage capacity & shrinkage management, HC planning & scheduling to ensure seamless operational delivery.
- Mentor, coach, and develop a high-performing team of Team Leads, Quality Analysts, and SMEs.

Quality Management & Analytics

- Own and optimize core quality metrics, specifically Precision, Recall, and Accuracy, to ensure fair and precise policy enforcement.
- Conduct deep-dive root cause analyses on false positives/negatives and process breakdowns.
- Drive continuous improvement loops between the operations team and the clients to refine automated enforcement models.

Client Partnering & Strategic Insights

- Act as the primary point of contact for client stakeholders, deeply understanding their requirements and proactively anticipating future expectations.
- Translate complex operational data into compelling, actionable insights.
- Regularly present performance reviews, strategic initiatives,



and process improvements to the client,clearly articulating the business impact and ROI of the proposals.
- Build a "trusted advisor" relationship by staying steps ahead of client needs and industry trends.

Innovation & Advertiser Experience (AX)

- Foster a culture of continuous innovation within the team, encouraging out-of-the-box thinking to solve complex Trust & Safety challenges.
- Design and implement process improvements that strike the perfect balance between strict policy enforcement and a frictionless, positive Advertiser Experience.
- Identify opportunities for automation, workflow optimization, and tool enhancements to drive program efficiency.

Qualifications & Skills

- Experience: 12-14 years of experience in Operations Management, with at least 3 years leading a Trust & Safety, Ad Tech program.
- Domain Expertise: Strong, demonstrable knowledge of the Google Ads platform, ad network policies, and the broader digital advertising ecosystem.
- Analytical Acumen: Deep understanding of quality measurement frameworks and operational metrics (Precision, Recall, Accuracy, Throughput). Ability to manipulate data to extract narrative and insights.
- Client-Facing Excellence: Exceptional stakeholder management and presentation skills. Proven ability to influence senior clients, manage expectations, and pitch ideas tied to concrete ROI.
- Problem Solver: A knack for ideas and innovation; you don't just maintain processes, you improve them.
- Agility: Ability to thrive in a fast-paced, constantly evolving regulatory and policy environment.

📌 Urgent Hiring For Operations Manager (Trust & Safety) at Hyderabad
🏢 Tech Mahindra
📍 Hyderabad