1. Job Objective To provide professional technical support for the installation, commissioning, preventive maintenance, troubleshooting, repair and servicing of UPS systems and battery systems, ensuring reliable operation, minimum downtime and customer satisfaction.

2. Key Responsibilities

A. UPS Installation & Commissioning

- Install and commission various types of UPS systems at customer locations.
- Install and connect UPS batteries, battery racks and associated accessories.
- Check input/output voltage, frequency, load, earthing and other electrical parameters.
- Conduct functional and load testing after installation.
- Ensure proper cabling, connections and equipment configuration.
- Prepare installation and commissioning reports.

B. Preventive Maintenance

- Carry out scheduled preventive maintenance (PM) of UPS systems under AMC and warranty.
- Inspect UPS modules, power boards, control cards, cooling fans, capacitors and other components.
- Check battery voltage, battery condition, terminals and interconnections.
- Check input/output voltage, frequency, load percentage and other operating parameters.
- Record UPS health condition and identify potential problems before failure.
- Complete PM visits within the assigned schedule.

C. Breakdown & Troubleshooting

- Attend UPS breakdown and service calls at customer locations.
- Diagnose and rectify electrical and electronic faults.
- Troubleshoot UPS alarms, fault codes and abnormal operating conditions.
- Identify defective components and recommend necessary replacement or repair.
- Carry out emergency service visits as required.
- Coordinate with the OEM/principal technical team for complex technical issues.
- Ensure minimum downtime and restore the UPS system at the earliest possible time.

D. Battery System Maintenance

- Inspect UPS battery banks and battery racks.
- Check individual battery voltage and overall battery-bank condition.
- Check battery terminals, connectors and interconnections.
- Identify weak, damaged or defective batteries.
- Recommend battery replacement where necessary.
- Maintain proper records of battery details and replacement history.

E. Customer Service

- Visit customer locations for installation, PM, inspection and breakdown services.
- Communicate professionally with customers regarding technical issues.
- Explain UPS operation and basic maintenance requirements to customers.




- Maintain valuable customer relationships.
- Ensure customer complaints are attended to within the prescribed response time.

F. Service Documentation

- Submit a service report after every visit.
- Record UPS make, model, capacity, serial number and alternative number.
- Record input/output parameters, load details, battery condition and fault history.
- Mention the fault observed, action taken and parts/materials required or replaced.
- Maintain proper machine-wise service history.
- Submit daily service/activity reports as instructed by management.

G. Spare Parts & Tools

- Identify and report requirements for UPS spare parts and consumables.
- Properly handle company tools, testing instruments and spare parts.
- Ensure proper utilization of materials provided for service work.
- Report defective/replaced components to the office as instructed.
- Maintain testing instruments and service tools in proper working condition.

3. Technical Responsibilities The UPS Engineer should be capable of checking and troubleshooting, as applicable:

- UPS input and output voltage
- Input/output frequency
- Load percentage
- Battery voltage and charging voltage
- Battery backup performance
- Rectifier and inverter operation
- Bypass operation
- Static switch
- Power modules
- Control cards
- Power boards
- Cooling fans
- Capacitors
- Circuit breakers and protection systems
- UPS alarms and fault codes
- Earthing and electrical connections
- Communication/interface systems

4. Tools & Safety

- Use appropriate testing instruments such as multimeter, clamp meter and other service tools.
- Follow electrical safety procedures during installation and maintenance.
- Use appropriate PPE while working at customer locations.
- Ensure proper isolation before working on electrical equipment.
- Follow all customer-site safety rules.
- Immediately report any unsafe condition or major technical risk to the reporting manager.

5. Travel & Field Responsibilities





- Willingness to travel to customer locations and outstation sites as required.
- Attend emergency breakdown calls and scheduled PM visits.
- Travel to remote locations when required for installation or service.
- Maintain proper records of field visits and travel.
- Submit service reports and applicable travel documents within the prescribed timeline.

6. Required Qualification

Educational Qualification:

ITI / Diploma / B.E. / B.Tech in Electrical, Electronics, Electrical & Electronics or a related technical field.

Preferred Experience:

- Experience in UPS servicing, power electronics, electrical equipment, battery systems or field service will be preferred.
- Fresh candidates with suitable technical qualifications may also be considered.

7. Required Skills

- Good knowledge of electrical and electronic systems.
- Knowledge of UPS systems and battery systems.
- Good troubleshooting and fault-finding ability.
- Ability to understand electrical/wiring diagrams.
- Ability to use electrical testing instruments.
- Basic computer knowledge for service reporting.
- Good communication and customer-handling skills.
- Willingness to work in field conditions.

8. Key Performance Indicators (KPIs)

- Performance will be evaluated based on:
- Timely attendance of service calls.
- Completion of scheduled PM visits.
- First-time resolution of UPS complaints.
- Reduction in repeat complaints.
- Customer satisfaction.
- Quality and accuracy of service reports.
- Proper maintenance of machine and service records.
- Proper handling of tools, materials and spare parts.
- Compliance with safety procedures.
- Timely submission of daily service/activity reports.

9. General Responsibilities

- The UPS Engineer shall perform all assigned UPS-related technical and field duties and shall immediately escalate major faults, repeated failures, warranty issues and requirements for specialized technical support to the reporting manager.
- The Engineer shall not make any commercial commitment or promise replacement of equipment/spares to the customer without prior approval from management.
- The above responsibilities are not exhaustive. Management may assign additional UPS-related technical, service, installation or field duties as required.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 UPS Service Engineer for Online/Offline UPS (Imphal)
🏢 SK Enterprise
📍 Imphal