T&T;_Customer_M&C; - Director | Digital Marketing | Delhi

- Job requisition ID : 113269
- Location: Delhi
- Entity: Deloitte Touche Tohmatsu India LLP The team:

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:

We are seeking a high-caliber, multi-faceted Director of Digital Marketing Operations to lead our agency/department. This is a strategic leadership role designed for a professional who sits at the intersection of Marketing Strategy, Project Governance (PMO), and High-Value Account Management.

The ideal candidate will not only understand the nuances of digital marketing (SEO, SEM, Social, Programmatic) but will also possess the rigor of a Delivery Manager to ensure projects are executed flawlessly, and the commercial acumen of an Account Manager to grow and retain our most significant clients.

1. Strategic Delivery & PMO (The "Engine"):

- Process Standardization: Establish and oversee PMO frameworks to ensure all digital marketing campaigns (from planning to execution) follow standardized, high-quality workflows.
- Resource Optimization: Manage agency/departmental resource allocation to ensure high utilization rates and prevent team burnout.
- Operational Excellence: Implement and manage project management tools (e.g., Asana, Monday.com, Jira) to track project health, timelines, and budget adherence.
- Risk Management: Identify potential bottlenecks in the delivery lifecycle and implement mitigation strategies to ensure "on-time, every-time" delivery.

2. Account Management & Client Success (The "Relationship")

- Client Partnership:



Act as the senior escalation point and strategic advisor for key/tier-1 clients.
- Retention & Growth: Drive client retention through exceptional service delivery and identify opportunities for upselling/cross-selling digital services.
- Strategic Reviews: Lead Quarterly Business Reviews (QBRs) with clients to demonstrate ROI and align marketing roadmaps with client business goals.
- Commercial Management: Oversee client billing, contract renewals, and ensure the profitability of all accounts managed.

3. Digital Marketing Oversight (The "Expertise"):

- Quality Assurance: Review high-level digital strategies (Performance Marketing, Content, SEO, etc.) to ensure they meet both agency standards and client objectives.
- Performance Tracking: Ensure the delivery teams are providing accurate, data-driven reporting that translates technical metrics into business insights.
- Trend Leadership: Stay ahead of digital marketing shifts (AI in marketing, privacy changes, etc.) to keep the agency's service offering competitive.

4. Leadership & Team Management:

- Mentorship: Lead, mentor, and develop a team of Account Managers, Project Managers, and Digital Specialists.
- P&L; Responsibility: Manage the departmental budget and contribute to the overall profitability of the digital division.

Core Competencies:

- PMO/Delivery: Mastery of project management methodologies (Agile, Waterfall)



and the ability to build scalable operational processes.
- Account Management: Proven track record of managing multi-million dollar client portfolios and high-level stakeholder relationships.
- Digital Fluency: Deep understanding of the digital ecosystem (Search, Social, Programmatic, Data Analytics, and MarTech stacks).
- Analytical Leadership: Ability to interpret complex data sets to drive both operational efficiency and client ROI.

Experience & Education:

- Experience: 12–15+ years of experience in a Digital Agency or high-growth Marketing firm, with at least 5 years in a senior leadership/Director capacity.
- Education: Bachelor’s degree in marketing, Business Administration, or a related field. An MBA from a premier institute is highly preferred.

Technical Proficiency:

- Advanced proficiency in Project Management software.
- Familiarity with Google Marketing Platform, Meta Business Suite, and advanced Analytics tools.
- Expertise in CRM systems (Salesforce, HubSpot, etc.).

Preferred Candidate Profile:

- The "Hybrid" Mindset: You are someone who can discuss "Client Lifetime Value" in one meeting and "Agile Sprint Velocity" in the next.
- Problem Solver: You don't just report delays; you build the systems that prevent them.
- Commercially Minded: You understand that great creative work must also result in profitable delivery and happy clients.

Location and way of working:

- Base location: Delhi
- Education: Skilled Qualification - B.E./B.Tech/MCA/MBA/MS
- This profile involves occasional travelling to client locations.
- Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.

📌 T&T_Customer_M&C - Director | Digital Marketing | Delhi
🏢 Deloitte
📍 Delhi