- Provide exceptional traveller care and customer services to corporate clients
- Implant experience in Ticketing, Transit Visa, Hotels,etc
- Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.
- Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory
- Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA
- Ensure latest updated policies, procedures, desk instructions are read and complied
- Excellent customer service and communications skills written and verbal
- Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices
- Maximize the benefits of technology,
desktop applications and telephony to deliver superior experience to business travellers
- Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, recent/ junior travel consultants
- Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker
- Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process
Experience & Skills:
- Graduate. Diploma, degree in travel & tourism would be added advantage
- 3-4 relevant experience in travel domain
- Build excellent relationship with customer groups, peers and seniors
- Should be a team player and manage show alone if required
- GDS experience is mandatory Galileo & Amadeus.
- Knowledge of corporate travel economics and travel technology/ tools will be an added advantage