Role & key Responsibilities:

- Responsible for Training, developing, and managing performance of training staff; providing prompt and objective coaching and counselling; and coordinating, planning, and assigning work
- Oversee new hire trainings, performance of the batches, attrition for new hires, continuous improvement of the floor agents & supervisors, program specific training, and other trainings as needed by the business
- Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer & Training batch attrition
- Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a classroom setting
- Ensure effective, consistent communication with managers, peers, operations, and other resource groups, including day-to-day interaction with clients
- Develop and cultivate partnership with operations, other business units, resource units, and clients
- Responsible for on-going classroom observations of batches, providing guidance, mentoring, and support that focuses on performance improvement for direct reports as well as trainees




- Monitor and ensure completion of daily training administrative work such as tracking of trainee data, timekeeping, and other administrative tasks as required in a timely and accurate manner
- Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Performance Analysis & Improvement: Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs for all training batches
- Metric Reporting: Track and maintain accurate metrics for direct reports and overall team performance, and present findings internally and with clients

Key skills and knowledge:

- Excellent verbal and written communication skills
- Should be willing to work in shifts along with the team in customer business time
- Should be a good team player with willingness to learn and drive to achieve
- Practice and focused on Metrics

Educational qualification – Graduation Pay: ₹1,100,000.00 - ₹1,400,000.00 per year

Work Location: In person

📌 Training Manager International BPO (Gurugram)
🏢 nuPETALS
📍 Gurugram