Telesales Supervisor

Company: KDC Chits Pvt. Ltd.

Location: Kochi / Ernakulam, Kerala

Job Type: Full time

Department: Sales & Marketing

Experience: 2–5 Years

Job Summary

KDC Chits Pvt. Ltd. is looking for a proactive and target-driven Telesales Supervisor to manage and motivate our telesales team. The ideal candidate should have strong team management skills, experience in sales conversion, and the ability to monitor calling performance and achieve sales targets.

Key Responsibilities

- Supervise, guide, and motivate telesales executives to achieve daily and monthly sales targets.
- Allocate leads and monitor daily calling activities, follow-ups, bookings, and customer conversions.
- Track individual and team performance and prepare daily sales reports.
- Monitor call quality, communication standards, and adherence to approved sales scripts.
- Train team members in product knowledge, customer handling, objection handling, and sales techniques.
- Ensure timely follow-up of leads and improve lead-to-customer conversion rates.
- Identify underperforming employees and implement performance improvement plans.
- Coordinate with the Sales Manager and Operations Team for customer onboarding and successful joining.
- Maintain accurate sales trackers, CRM records, and MIS reports.
- Ensure transparent customer communication and compliance with company policies.
- Escalate customer complaints and operational issues to the concerned departments.

Requirements




- 2–5 years of experience in telesales, telemarketing, or sales team supervision.
- Previous experience managing a target-driven sales or telecalling team is preferred.
- Strong leadership, communication, and team management skills.
- Excellent Malayalam communication skills; English proficiency is an advantage.
- Working knowledge of MS Excel, Google Sheets, CRM tools, and sales reporting.
- Ability to analyse performance, solve problems, and achieve targets.
- Experience in chit funds, NBFCs, banking, insurance, or financial services will be an added advantage.
- Bachelor's degree preferred.

Key Performance Indicators (KPIs)
- Daily, weekly, and monthly sales target achievement.
- Team conversion rate and customer joining rate.
- Productive calls and follow-up completion.
- Lead management and pending lead closure.
- Call quality and customer satisfaction.
- Team productivity, attendance, and discipline.
- Accuracy and timely submission of sales reports.

Salary and Benefits Salary will be based on experience and skills. Performance-based incentives may be provided according to company policy.

How to Apply

Interested candidates can apply through Indeed by submitting their updated resume.

Join KDC Chits Pvt. Ltd. and contribute to building a productive, customer-focused telesales team.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Telesales Supervisor (Kochi)
🏢 KDC CHITTS PRIVATE
📍 Kochi