We are looking for an experienced and result-driven Telecalling Team Lead to manage, guide, and motivate the telecalling team. The ideal candidate will be responsible for driving team performance, ensuring quality conversations, and achieving sales/lead generation targets.
Key Responsibilities:
- Lead, manage, and supervise a team of telecallers
- Monitor daily calling activities and ensure targets are achieved
- Train and mentor team members for better performance
- Develop and implement calling scripts and strategies
- Track KPIs like conversion rate, call quality, and productivity
- Handle escalations and resolve customer queries effectively
- Maintain reports on team performance and share insights with management
- Coordinate with marketing and sales teams for campaign execution
- Ensure adherence to company policies and calling standards
Required Skills & Qualifications:
- Proven experience in telecalling, telesales, or call center operations
- Robust leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle pressure and meet deadlines
- Knowledge of CRM tools and calling software
- Analytical mindset to track and improve performance
Preferred Skills:
- Experience in EdTech / Training / Coaching industry
- Fluency in Hindi & English (regional language is a plus)
- Target-oriented and self-motivated
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund