About the RoleWe are looking for a dynamic, target-oriented Team Leader to manage and motivate a team of telecallers for our loan products. The candidate will be responsible for team performance, lead generation, employee training, recruitment support, and achieving monthly business targets. Key ResponsibilitiesManage, supervise, and motivate a team of approximately 10 telecallers.

Set daily, weekly, and monthly calling targets and monitor performance. Generate qualified leads for business loans, mortgage loans, home loans, and working capital loans. Train new employees on loan products, calling scripts, customer handling, and objection management.

Monitor daily calls, follow-ups, lead quality, and conversion ratios. Ensure telecallers follow up consistently with prospective customers and maintain accurate CRM records. Coordinate with sales executives and banking partners to move qualified leads forward.

Conduct daily team meetings and performance reviews. Identify low performers, provide coaching, and improve overall team productivity. Assist in recruiting, interviewing, onboarding, and training new telecallers.

Prepare daily, weekly, and monthly MIS reports.



Maintain professional communication, ethical sales practices, and customer data confidentiality.

Required Skills & Qualifications2–5 years of experience in telecalling or telesales, with at least 1 year in a team-leading role preferred.

Experience in banking, financial services, loans, insurance, or related sales is an advantage. Strong leadership, communication, and people-management skills. Ability to motivate a team and achieve business targets. Positive knowledge of Excel, CRM software, and daily reporting. Ability to analyse team performance and improve lead conversion. Basic knowledge of AI tools, CRM automation, and digital productivity tools is an added advantage. Self-motivated, disciplined, ethical, and results-oriented.

Performance

ExpectationsBuild and manage a productive team of 10 telecallers. Improve qualified lead generation and follow-up discipline. Achieve agreed monthly lead-generation and business targets. Maintain accurate reporting and consistent team attendance. Continuously improve team productivity and conversion rates.

📌 Telecalling Team Leader (Hyderabad)
🏢 BS ENTERPRISES
📍 Hyderabad