JOB PURPOSE:

Provide timely and accurate information to customer enquiries, support sales and business development departments, escalate to respective dept. & update database of complaints and enquiry

ESSENTIAL JOB FUNCTIONS

Communication

· Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required

· Greet customers warmly and ascertain problem or reason for calling.

· Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.

· Maintain the tracker for enquiry follow up.

· Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.

· Provide Information about new schemes and promotions to existing customers and well-wishers.

Maintaining registers

· Keep records of customer complaint, register all complaints with bill details.

Customer service and complaints

Identify the customer needs,



- enquiry about product, service, and price -handover to the concerned dept.

· Maintain high customer satisfaction pre & post sales.

After sales and service

· Coordinate with marketing Staff regarding the complaints while collection of feedback, ensure the follow up call.

· Customer feedback taking the feedback after sales/service

SKILLS / BEHAVIORAL COMPETENCIES

· Positive communications skills

· Ability to listen and active problem-solving skills

· Good interpersonal skills

· Ability to handle pressure

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Ability to commute/relocate

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Secondary(10th Pass) (Preferred)

Language:
- English (Preferred)

Work Location: In person

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