Company Description India’s Future Investors (IFI) is India’s Money Entertainment Reality Show, where money, time, pressure, and character intersect in high-stakes challenges. Through immersive tasks and real-world financial scenarios, participants are tested on how they think, prioritize, and make decisions under time constraints. IFI blends money intelligence, human behavior, competition, and entertainment in the search for India’s Money Rockstar.

The show invites viewers not only to watch but to participate, compete, and follow the journey as they prove their understanding of money. IFI is a dynamic, fast-paced environment for professionals who want to contribute to an innovative format at the intersection of finance and entertainment.

Role Description This is a full-time remote role for a Technical Support Specialist supporting India’s Future Investors’ digital platforms and participants.

The Technical Support

Specialist will handle daily support requests from viewers, participants, and internal teams, including diagnosing and resolving technical issues related to applications, streaming access, user accounts, and platform performance. The role includes monitoring helpdesk queues, responding to inquiries via email, chat, and calls, and documenting issues and resolutions in a ticketing system. The specialist will collaborate with product, IT, and production teams to escalate complex problems, suggest improvements,



and help maintain a smooth user experience during live and recorded show activities.

The role also involves contributing to FAQs, support documentation, and processes that improve reliability, customer satisfaction, and operational efficiency.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve issues across web, mobile, and streaming platforms.
- Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries professionally, maintain empathy, and ensure positive user experiences.
- Candidates should possess Analytical Skills to identify root causes, spot patterns in recurring issues, and recommend practical solutions.
- Experience with ticketing systems, remote support tools, and basic networking or application diagnostics is beneficial.
- Strong written and verbal communication skills and the ability to explain technical concepts in straightforward terms are required.
- Ability to work independently in a remote environment, manage time effectively, and remain calm under pressure is essential.
- Prior experience in media, entertainment, live events, or consumer-facing digital products is an advantage.
- A relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience, is preferred.

📌 Technical Support Specialist (India)
🏢 India's Future Investors - Money Entertainment Reality Show
📍 India