Provide technical support to customers over phone calls and other communication channels.

Identify, troubleshoot, and resolve technical issues related to LED products and systems.

Visit customer sites to inspect equipment, diagnose problems, and provide technical solutions.

Assist customers with product installation, configuration, testing, and troubleshooting.

Identify software-related issues and coordinate with the concerned technical team for resolution.

Diagnose basic hardware, connectivity, and system configuration issues.

Guide customers on the proper operation and maintenance of LED products.

Maintain records of customer complaints, technical issues, and resolutions.

Coordinate with internal teams to ensure timely resolution of customer issues.





Conduct basic product demonstrations and provide technical guidance to customers.

Follow up with customers to confirm that reported issues have been resolved.

Travel to customer locations as required for technical support.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

Application Question(s):
- Qualification Technical

Education:
- Bachelor's (Preferred)

Experience:
- Technical support: 1 year (Preferred)

Language:
- English (Preferred)

Willingness to travel:
- 75% (Preferred)

Work Location: In person

📌 Technical Support Executive (New Delhi)
🏢 High On Trips
📍 New Delhi