Company Description India’s Future Investors (IFI) is India’s Money Entertainment Reality Show, where money, time, pressure, and character intersect in competitive, real-world financial challenges. Through immersive scenarios, IFI explores how people think, prioritize, and make decisions under intense time and performance pressure. The show blends money intelligence, human behavior, competition, and entertainment in the search for “India’s Money Rockstar.” IFI invites audiences not only to watch, but to participate, compete, and engage with the journey.

The brand is driven by the vision of turning financial decision-making into a dynamic, aspirational experience for participants and viewers across India.

Role Description The Technical Support Engineer is a full-time, remote role responsible for providing timely technical assistance to internal teams, participants, and partners using IFI’s digital platforms and production systems. On a day-to-day basis, this role will diagnose and resolve software, hardware, and connectivity issues, manage support tickets, and ensure smooth operation of streaming, collaboration, and engagement tools.

The Technical Support

Engineer will collaborate with product, content, and production teams to identify recurring issues, document solutions, and recommend improvements to systems and workflows.

Responsibilities include monitoring platform performance during live and recorded events,



providing clear guidance to non-technical users, and escalating complex incidents to engineering or vendors as needed. The role also involves maintaining knowledge bases, contributing to process optimization, and supporting continuous improvement of the overall technical support experience.

Qualifications

- Robust Technical Support and Troubleshooting skills, including experience diagnosing software, hardware, and network issues in a remote environment.
- Well-developed Analytical Skills to investigate root causes, interpret logs or monitoring data, and propose effective technical solutions.
- Customer Support and Customer Service skills with the ability to communicate clearly, manage expectations, and support non-technical stakeholders under time pressure.
- Proficiency with common remote support tools, ticketing systems, and collaboration platforms (e.g., helpdesk software, video conferencing tools, chat systems).
- Experience supporting digital media, streaming, or online event platforms is highly beneficial.
- Ability to prioritize multiple issues, work independently, and remain calm and organized in high-pressure, time-sensitive situations.
- Solid written and verbal communication skills in English; additional Indian languages are an advantage.
- Relevant technical education (e.g., degree or diploma in Computer Science, Information Technology, or related field) or equivalent practical experience.

📌 Technical Support Engineer (India)
🏢 India's Future Investors - Money Entertainment Reality Show
📍 India