Junior IT Assistant

Department: Infrastructure Team

Reporting To: IT Manager (Direct Reporting)

About Company: Champion Info metrics

· Champions Group- Incorporated in the year 2003, is a conglomerate which has 16 different entities like IT, Application Development, Software Development, Digital Marketing, Real estate, International BPO etc.

Champions

Group, a leading business conglomerate has a diverse portfolio that covers real estate, lifestyle & leisure, media; cloud computing, marketing & data services. In more than over a decade since inception Champions group has grown to be India’s most trusted business enterprise, thanks to its vision of transforming business with superlative customer offerings.

Job Purpose:

The Junior IT Assistant will be responsible for providing end-user IT support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations across the organization.

Key Responsibilities:

1. User IT Onboarding & Off boarding

· Manage the onboarding and off boarding process for new and departing employees. · Ensure proper system access, software installation, and user profile setup.

· Ensure smooth transition of data and accounts for users leaving the organization.

1. Desktop, Laptop, and All-in-One System Troubleshooting

· Provide technical support and resolution for hardware and software issues on desktops, laptops, and all-in-one systems. · Diagnose and repair system failures and network connectivity issues.
1. Printer Installation & Maintenance

· Install, configure, and maintain All-in-One and network printers. · Provide ongoing support and troubleshoot printer-related issues, ensuring minimal downtime.
1. Network Setup & Configuration





· Set up and configure local area networks (LAN) and Wi-Fi for both new deployments and the management of existing systems. · Assist with network issues and ensure systems are connected and secure.
1. VPN Configuration & Remote Support

· Troubleshoot and resolve VPN connectivity issues for remote users. · Provide end-user support and guidance for VPN setup and usage.
1. CCTV Configuration & Setup

· Install and configure CCTV systems for new office locations. · Provide technical support for CCTV systems, ensuring proper functionality and manage up time.
1. Email Configuration & Backup Support

· Configure Outlook and email systems, ensuring proper integration for all users. · Provide backup support and ensure email data is securely stored and accessible.
1. System Backup Management

· Implement and manage regular system backups, ensuring that all critical data is securely stored. · Oversee system backup procedures and assist with data recovery when needed.
1. Software Management & Licensing

· Handle the installation and management of licensed software based on user needs. · Maintain records of software usage and licenses to ensure compliance
1. User Activity Monitoring

· Monitor user system usage to ensure compliance with company IT policies and security standards.



· Provide reports on system usage and identify any irregularities or inefficiencies.
1. Data Backup & Employee Exit Management

· Manage the backup and transfer of data for employees who have resigned or are on notice. · Ensure proper data security measures are in place when handling exit procedures.
1. Reporting & Coordination

· Provide real-time updates on ongoing tasks and issues to IT leadership. · Submit daily task completion and status reports to management for review and follow-up

Skills & Experience

- Minimum 2 years of relevant IT support experience is mandatory
- Experience in desktop/laptop troubleshooting, networking, VPN, and email support
- Knowledge of Windows OS, hardware, printers, Network and CCTV systems
- Ability to provide remote technical support to end users
- Good documentation and reporting skills

Working Hours & Leave Policy

- Office Timings: 6:30 AM to 3:30 PM (Night Shift)
- Working Days: Monday to Saturday
- Paid Holiday: Second Saturday only
- All other Saturdays are working days
- Weekly Off: Sunday

Code of Conduct

- Strict adherence to IT policies and company rules is mandatory
- Personal calls, chit-chat, or non-work-related activities during working hours are not permitted
- The employee must follow instructions only from the reporting IT Manager
- Skilled behavior and confidentiality must be maintained at all times

Location Temporary Location: JS Tower, 6th Sector HSR Layout, Bengaluru.

Permanent Location : ChampionSquare, Sarjapura Road, Bengaluru.

Benefits

- Health insurance
- Provident Fund

Work Location: In person Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Technical Support Executive (HSR Layout)
🏢 Champions Group
📍 HSR Layout