Role & responsibilities

Awareness of basic operational metrics and verbiage to handle Day to day operational activity

- Responsible for Managing a Team set the standards to ensure that Client service levels are delivered effectively
- Coordinate with various departments and ensure faster resolutions
- Engaging the team and driving towards a high sense of satisfaction
- Give timely feedback to the team with a view towards improving Operational and individual efficiency
- maintaining the data Inbound / Back office & Escalation received by customers
- Ensuring maximum productivity
- Client interaction as and when required; incorporate feedback into the system.
- Provide inputs to the quality and training teams on various aspects for process improvement
- Drive towards high satisfied customers

Preferred candidate profile

Tele Collection, Dialer Knowledge, DRA (Optional)

📌 Team Leader-Tele Collection (Bengaluru)
🏢 Digitide Solutions
📍 Bengaluru