24 Oct
|
Vanderlande Industries
|
Pune
24 Oct
Vanderlande Industries
Pune
Job Title
Team Leader Technical Authors Pune Team
Team Leader Technical Authors Do you want to contribute to the Vanderlande on its journey to have properly trained and knowledgeable (customer) employees who understand our complex products and systems? If so, then join our Content Development & Training team!
Your Department
Our Pune & Veghel based department, Content Development & Training, is responsible for customer training and documentation delivery for Airport and Parcel projects world-wide. The department also works for the business unit Technology to deliver all manuals in product development. The team consists of around 30 professionals, working from several offices world-wide.
We are dedicated to deliver an optimal knowledge transfer to our customers and Vanderlande employees for them to understand how to safely build, operate and maintain our systems.
Your Position
As Team leader Technical Authors, you increase the customer satisfaction and productivity by providing outstanding, high-quality user information. You and your team design and develop technical product & project content and documentation, such as mechanical assembly, installation, maintenance, packaging and operator manuals, or technical data sheets and system descriptions.
The emphasis is on purposiveness, comprehensibility and customization to the target-user. A majority of the content and documents are visually prepared and preferably use less text like animations.
You work closely with colleagues to keep all created topics up to date and complete and maximize reuse from our Component Content Management System.
Tasks and responsibility
- Lead a team of experienced technical product & project authors in Pune (50% of your time)
- Steer and support the team on internal improvements programs and to meet key milestones
- Ability to identify, manage, and/or escalate issues and risks to timelines and quality
- Align resource and capacity planning with stakeholders of different development streams & projects (supported by department planners)
- Drive the innovation roadmap for technical documentation and knowledge transfer, aligning initiatives with business and customer needs
- Identify, evaluate, and implement emerging technologies such as Artificial Intelligence (AI), Generative AI, Machine Learning, and automation tools to improve content creation efficiency and quality
- Lead continuous improvement initiatives aimed at reducing documentation lead times, increasing content reuse, and improving customer experience.
- Review and assess the quality of work from colleagues, to secure and share knowledge
- Compose and write user information yourself e.g. manuals, animations and product documentation.
- Proactively obtain the necessary information from the engineer, customer and / or end user.
- Apply documentation style, terminology guidelines and content model from Vanderlande.
- Understand technical constructions / machines in outline and transform technical information to guidance that meet end user requirements
- Master your personal planning, provide accurate feedback on progress, status, planning.
Your Profile
- Higher vocational education, with a (mechanical) engineering background
- > 5 years relevant experience, preferably in the field of logistic process automation, capital goods industry or industrial system integration.
- Successfully manage competing deadlines and balance priorities
- Didactically inclined with the desire to share knowledge and experience.
- Socially engaged, team player, an excellent communicator at all levels, results oriented, determined and confident.
- Have an influential, proactive, problem-solving and conscientious style.
- Have the desire and drive to translate expert understanding into user effective information.
- Speak, read and write on a skilled level English. A similar level in another foreign language would be an advantage.
- Specialist application knowledge on f.i. Solid Works Composer, XML editor, Content Management Systems, MS Office.
- Experience with DITA is a must.
Our Offer In the challenging and responsible position of Team Leader Technical Authors, you will get the opportunity to contribute to the growth and profitability of Vanderlande. An organization which has been elected as ‘Top Employer’ and ‘Best Employer’ for several years in a row. We offer a fulltime position in an informal working environment with a lot of opportunities for personal development. Besides your primary salary you will receive secondary conditions that apply to our Indian office.
📌 Team Leader Technical Authors Pune Team
🏢 Vanderlande Industries
📍 Pune