We are looking for an experienced Team Leader - Order Management to manage a team supporting telecom order delivery operations. The candidate should have hands-on experience in Order Management, MPLS/SDWAN delivery, SLA/KPI management, customer service, and team handling.

Key Responsibilities

- Manage day-to-day team operations and work allocation.

- Ensure achievement of all client SLAs, KPIs, and quality metrics.

- Monitor order delivery and customer service performance.

- Conduct coaching sessions, training, and performance reviews.

- Manage attendance, productivity, and attrition.

- Prepare operational reports and stakeholder updates.

- Drive process improvements and compliance adherence.

- Provide technical guidance on MPLS and telecom delivery processes.

Required Skills

- 2-4 years of experience in BPO/Order Management.

- Minimum 2 years of experience in Telecom Order Management.

- Strong understanding of MPLS, SDWAN, and Telecom Networks.

- Experience managing KPIs, SLAs, and team performance.

- Strong communication and stakeholder management skills.

- Valuable reporting and MS Office skills.

- Proven people management and leadership abilities.

📌 Team Leader (Order Management - Telecom) (Pune)
🏢 Wipro
📍 Pune