24 Oct
|
Gratitude India
|
Gurugram
24 Oct
Gratitude India
Gurugram
100% WFO & 24x7 shifts including night applicable.
Prior team leading International voice experience – B2B/B2C Collections.
Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.
Required Candidate profile
Excellent verbal and written English skills.
Meeting KPIs
Quality and feedback for team members for driving performance.
Handle escalated client disputes & work towards satisfactory resolutions.
📌 Team Leader - International Voice (Gurugram)
🏢 Gratitude India
📍 Gurugram