Department: Operations / Telecalling

Job Type: Full-Time

Experience: 2–4 Years in Outbound Telecalling / BPO

Location: [Mention Office Location]

Salary: As per Industry Standards

Job Summary

We are looking for a proactive and result-oriented Team Leader – Outbound Calling & Data Management to manage a team of outbound calling executives, ensure achievement of daily and monthly targets, maintain data quality, and drive overall campaign performance.

The ideal candidate should have strong team-handling skills, excellent communication abilities, and hands-on experience in outbound campaign management, lead allocation, data tracking, and performance reporting.

Key Responsibilities

1. Team Management & Performance

Lead, supervise, and motivate a team of outbound calling executives. Monitor daily calling performance, productivity, conversions, and target achievement.

Conduct daily team briefings, performance reviews, and feedback sessions.

Identify performance gaps and implement corrective action plans.

Ensure adherence to campaign scripts, call quality standards, and company policies.

1. Outbound Data Management

Manage, organize, validate, and distribute outbound calling databases. Ensure proper allocation of leads and calling data among team members.

Track data utilization, follow-ups, call dispositions, and lead status.

Maintain accurate records of contacted, pending, interested, not-interested, and converted leads.

Identify duplicate, invalid, and outdated data and coordinate for data cleansing.

Ensure effective utilization of available data and minimize data wastage.

Maintain data confidentiality and ensure compliance with applicable data protection policies.





1. Campaign & Calling Operations

Monitor outbound calling campaigns and ensure smooth day-to-day operations. Track connect rates, call attempts, appointments, lead conversions, and other KPIs.

Coordinate with the operations manager and client for campaign updates and requirements.

Ensure timely follow-ups and proper closure of assigned leads.

Monitor CRM/dialer usage and ensure accurate real-time updates.

1. Reporting & MIS

Prepare and submit daily, weekly, and monthly performance reports. Maintain team-wise and agent-wise productivity reports.

Track data allocation, utilization, pending leads, and conversion ratios.

Share campaign progress, challenges, and improvement plans with management.

Maintain accurate MIS reports using Excel or Google Sheets.

1. Training & Quality Assurance

Provide product, process, and calling-script training to new and existing employees. Conduct mock calls and monitor live calls to improve agent performance.

Coordinate with the quality team to reduce errors and improve customer engagement.

Ensure qualified communication and compliance with campaign guidelines.

Required Skills

Strong leadership and team management skills.

Hands-on experience in outbound calling and campaign operations.





Good knowledge of lead management and outbound data allocation.

Proficiency in MS Excel, Google Sheets, CRM tools, and dialer systems.

Strong analytical, reporting, and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and achieve business targets.

Qualifications & Experience

Graduate in any discipline preferred.

Minimum 2 years of experience in outbound telecalling/BPO operations.

Prior experience as a Team Leader or Senior Telecaller is preferred.

Experience managing a team of 10–20 agents is an added advantage.

Experience in appointment setting, lead generation, sales, or customer acquisition campaigns is desirable.

Key Performance Indicators (KPIs)

Daily and monthly team target achievement.

Agent productivity and calling efficiency.

Lead conversion and appointment booking rates.

Data utilization and follow-up completion rates.

Data accuracy and CRM/dialer disposition compliance.

Call quality and process adherence.

Team attendance, punctuality, and attrition management.

Ideal Candidate Profile The candidate should be responsible, organized, target-driven, and capable of managing both people and data effectively. They must be able to identify operational gaps, improve team productivity, and ensure that every lead is tracked and followed up appropriately.

Interested candidates can share their updated resume along with current salary, expected salary, notice period, and relevant team-handling experience.

Pay: ₹10,000.00 - ₹43,000.00 per month

Benefits

- Flexible schedule
- Paid sick time

Work Location: In person

📌 Team Leader & Data Management (BTM Layout)
🏢 Triaura Connect
📍 BTM Layout