We are actively hiring for Team Leader - International Banking!!!

Location: Malad, Mumbai

Shift: Rotational Shifts (including Night Shifts)

[5 Days working with 2 rotational week offs]

Budget: Up to 8-9 LPA Max

Immediate Joiners Preferred

Domain Knowledge Required:

Banking, Financial, Wealth Management, Insurance, Investment Services, etc.

- Should have 1 years on paper experience as a Team Lead

Key Responsibilities:

- Lead daily operations, allocate work, and monitor queues to meet service levels and turnaround times.
- Drive team performance across productivity, quality, customer experience, and attendance.
- Provide guidance on customer queries, service requests, and complex cases within approved procedures.
- Review performance trends and quality findings to identify knowledge gaps and implement corrective actions.
- Conduct regular coaching, performance reviews, and documented follow-ups.
- Manage escalations and coordinate with specialist teams to resolve outstanding cases.
- Partner with Training and Quality teams on refreshers, calibration sessions, and process updates.
- Maintain team readiness through effective scheduling, adherence monitoring,



and coordination with WFM.
- Ensure accurate reporting, case documentation, and compliance with information security and data privacy requirements.
- Support current-hire nesting and assess readiness for independent case handling.

Required Experience and Domain Knowledge:

- Prior experience as a Team Leader or in a comparable people management role within BPO or financial services operations.
- Relevant experience in either:
- Wealth management/investment services: Understanding of stocks, bonds, ETFs, and portfolio management concepts such as asset allocation, diversification, glide path, and rebalancing.
- German insurance: Understanding of life insurance and/or annuity products, with experience in insurance servicing processes. Exposure to additional insurance processes is an advantage.
- Ability to translate domain knowledge and process requirements into practical guidance for associates.

Interested candidates can connect with-

Simran (HR)- (phone hidden)

OR can share resume on [email protected]

📌 Team Lead (Goregaon)
🏢 TP
📍 Goregaon