Team Lead - Presales

EXPERIENCE: 6 - 10 years

FUNCTION: Direct Sales

LOCATION: Airoli, Navi Mumbai

WORKDAYS: 6 Days (Weekends Working)

About Nexus Direct Sales Centre

Nexus Direct Sales Centre is focused on delivering a high-quality, customer-centric sales experience. We help prospective customers understand relevant offerings, address their queries, and move confidently through the sales journey with timely follow-ups, explicit communication, and disciplined execution.

Role Overview

We are looking for an experienced Team Lead - Presales to lead a high-performing team handling inbound and outbound leads, customer conversations, lead nurturing, and conversion. The role requires strong team management skills and hands-on experience in closing sales not just generating or qualifying leads. The ideal candidate will drive conversion, coach team members on effective sales conversations, and ensure consistent achievement of business targets while maintaining a positive customer experience.

Key Responsibilities

- Lead, coach, and motivate a team of presales executives to achieve daily, weekly, and monthly sales and conversion targets.
- Manage inbound and outbound lead pipelines, ensuring timely first contact, structured follow-ups, and effective lead nurturing.
- Drive end-to-end sales closures, including handling customer objections, negotiating where appropriate, securing bookings/orders, and following through to closure.
- Monitor team and individual performance through key metrics such as call productivity, connect rate, lead-to-opportunity conversion, follow-up adherence, and closures.
- Review calls and customer interactions; provide regular coaching on pitch quality, needs discovery, objection handling, and closing techniques.
- Track lead allocation, CRM hygiene, pipeline movement, ageing leads, and next actions to minimise leakage and improve conversion.
- Work closely with Sales, Marketing, and Operations teams to align lead quality, campaign priorities, customer handovers,



and closure processes.
- Prepare and present daily/weekly/monthly performance reports, forecasts, and action plans to management.
- Identify performance gaps, implement corrective actions, and support underperforming team members through structured coaching.
- Ensure customer communication is accurate, professional, and compliant with company policies and approved sales processes.

Required Skills & Competencies
- Proven experience in presales, telesales, telecalling, or inside sales, with demonstrable sales-closing responsibility.
- Prior experience leading, mentoring, and performance-managing a sales or presales team.
- Strong communication, persuasion, negotiation, objection-handling, and closing skills.
- Comfortable working with sales targets, conversion metrics, lead funnels, and performance dashboards.
- Working knowledge of CRM systems, lead management tools, and MS Excel or equivalent reporting tools.
- Customer-focused mindset, ownership, analytical thinking, and the ability to work in a fast-paced target-driven environment.

Eligibility Criteria
- 6 - 10 years of relevant experience in presales / inside sales / telesales, including meaningful sales closure experience.
- Experience managing a team and being accountable for team-level sales outcomes.
- Graduate degree preferred.
- Experience in real estate, property sales, financial services, or other high-consideration sales environments is an advantage.

Performance Measures Success in this role will be measured by sales closures and revenue contribution, team target achievement, lead-to-sale conversion, follow-up discipline, pipeline accuracy, call quality, and customer experience.

Work Location & Schedule

Location: Airoli, Navi Mumbai. Workdays: 6 days a week, including weekends.

What We are Looking For A hands-on sales leader who can balance people management with individual accountability, translate leads into actual closures, and build a disciplined, motivated team focused on customer experience and measurable business outcomes.

📌 Team Lead - Presales (Navi Mumbai)
🏢 Nexus - Direct Sales Centre
📍 Navi Mumbai