- • Call Handling: Answer inbound customer service calls and make outbound calls for follow-ups, lead verification, telemarketing, or debt/payment collections in Tamil.
- Query Resolution: Address customer complaints, explain product or service features, and guide users through troubleshooting or app/website navigation.
- Data Entry & Documentation: Log all customer interactions, update CRM databases, and record resolution details accurately.
- Escalations: Identify complex or unresolved technical/service issues and escalate them to senior teams or specialized departments.
- Target Achievement: Meet daily or monthly targets related to call handling time, customer satisfaction scores (CSAT), or sales/conversion goals.

Pay: ₹18,455.00 - ₹28,755.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Tamil Voice Process (Chennai)
🏢 Fabheads Automation
📍 Chennai