Job Title: Associate – Student Welfare Services

Location: Chandigarh

Employment Type: Full-time

Role Overview:

The Associate – Student Welfare Services will play a pivotal role in fostering a supportive, inclusive, and engaging environment for students. This individual will be responsible for implementing welfare initiatives, managing student grievances, supporting mental health and well-being programs, and facilitating access to essential student resources and services. The role demands empathy, robust interpersonal skills, and a proactive attitude toward enhancing the overall student experience.

Key Responsibilities:

- Student Support Services:
- Serve as the first point of contact for student welfare inquiries.

- Facilitate access to mental health and counseling resources.

- Provide guidance on academic and non-academic support systems.

- Welfare Program Implementation:

- Assist in designing and executing programs aimed at enhancing student well-being, including orientation, wellness workshops, awareness campaigns, and peer support initiatives.

- Coordinate with internal departments and external agencies to deliver these programs effectively.

- Grievance Management:

- Receive, document, and escalate student complaints and concerns to relevant departments.

- Track resolution progress and ensure timely and appropriate responses.

- Communication & Outreach:

- Develop and disseminate student welfare materials such as newsletters, policy briefs,



and event promotions.

- Manage communication channels including email, social media, and welfare portals.

- Event Planning and Coordination:

- Organize student welfare events, awareness days, and training sessions.

- Collaborate with student bodies and clubs for inclusive engagement.

- Data Management & Reporting:

- Maintain records of student cases, participation in welfare activities, and feedback.

- Assist in preparing periodic reports and presentations on welfare metrics and outcomes.

Key Requirements:

- Education: Bachelor’s degree in Psychology, Social Work, Education, or related field. A Master’s degree is preferred.

- Experience: 1-3 years of relevant experience in student affairs, counseling, or administrative support in an educational environment.

- Skills:
- Strong interpersonal and communication skills.

- High emotional intelligence and cultural sensitivity.

- Ability to maintain confidentiality and handle sensitive information.

- Organizational and problem-solving capabilities.

- Proficiency in MS Office; experience with student information systems is a plus.

Preferred Attributes:

- Experience working with young adults in educational settings.

- Awareness of mental health issues and student welfare trends.

- Ability to handle multiple priorities in a dynamic environment.

- Passionate about student development and engagement.

📌 SWS (Chandigarh)
🏢 PhysicsWallah
📍 Chandigarh