- Graduate with excellent English and minimum one year customer support experience
- Respond to customer inquiries via voice, chat, and blended channels; resolve complaints; maintain records; coordinate with team; guide juniors
- ₹34,000-₹41,000/month with performance-based growth opportunities
Were Hiring: Customer Retention Executive (Voice, Chat & Blended )for a Premium Banking Company. Location: Malad, Mumbai
Are you passionate about helping customers and solving problems with a smile and having minimum one year experience in customer Support Join our energetic team and be part of a growing customer service,.
Responsibilities: Maintain a positive, empathetic, and professional attitude toward customers at all times Respond promptly to customer inquiries via voice, chat,
or blended channels Communicate effectively across various platforms Resolve customer complaints with patience and professionalism Gain in-depth knowledge of products/services to provide accurate assistance Handle order processing, applications, and customer requests Maintain records of interactions, transactions, and feedback Coordinate with team members and escalate issues when necessary Provide valuable input for improving customer service processes (For senior roles) Manage and guide junior team members Ensure high levels of customer satisfaction
Requirements:
Qualification
Gaduate and above Language: Excellent English Open to both freshers and experienced candidates