Position: Support Analyst Data Analyst

Roles & Responsibilities:

- Monitor and resolve customer support tickets through Zendesk.
- Troubleshoot customer issues, verify data accuracy, and track ticket trends.
- Support customer onboarding and account setup.
- Collaborate with cross-functional teams to resolve issues efficiently.
- Maintain knowledge base articles, FAQs, and documentation.

Required Skills:

- Strong written and verbal communication skills.
- Proficiency in MS Excel (Pivot Tables and formulas).
- Zendesk knowledge is an added advantage.
- SQL and experience in Finance, Billing, Payments, or Energy Data are preferred.
- Willingness to work in rotating/night shifts.
- Robust analytical and troubleshooting skills.

📌 Support Analyst (Chennai)
🏢 CIEL HR
📍 Chennai