Role & responsibilities

Customer Focus

- Provide exceptional customer service by going the extra mile

to ensure customer loyalty.
- Exhibit emotional intelligence to build trust and rapport with

customers.
- Handle customer queries, concerns, and feedback with

professionalism and empathy.
- Ensure all employees adhere to the companys policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

- Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.
- Leverage data insights to optimize inventory and identify

growth opportunities.
- Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

- Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.
- Manage team dynamics, resolve conflicts, and foster a

team-oriented work environment.
- Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.
- Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal staffing.





Change Management

- Adapt to new business strategies and implement changes

effectively within the store environment.
- Encourage flexibility among team members to embrace new

processes and technologies. Decision-Making
- Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.
- Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.
- Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

- Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.
- Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.
- Maintain outstanding store condition.
- Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating operational checklists.

Preferred candidate profile

📌 Store Manager (Kalaburagi)
🏢 Kushals.com
📍 Kalaburagi