– Store Manager

Department: Retail Operations

Designation: Store Manager

Industry: Retail – Footwear / Fashion / Lifestyle

Location: As per business requirement

Reporting To: Area Sales Manager / Regional Sales Manager

Job Summary

We are looking for a energetic and customer-focused Store Manager to oversee the day-to-day operations of the retail store. The candidate will be responsible for achieving sales targets, managing store operations, leading the sales team, ensuring excellent customer service, maintaining visual merchandising standards, and driving overall store profitability.

Key Responsibilities

1. Sales & Business Performance

- Achieve monthly, quarterly, and annual sales targets.
- Monitor key performance indicators (KPIs), including sales conversion, Average Transaction Value (ATV), Units Per Transaction (UPT), and sales per square foot, wherever applicable.
- Analyse sales reports and implement strategies to improve store performance.
- Identify opportunities to increase revenue, customer retention, and repeat business.
- Monitor competitors, market trends, and customer preferences.

2. Store Operations & Inventory Management

- Manage daily store opening and closing activities.
- Ensure proper stock management, replenishment, and merchandise availability.
- Monitor stock transfers, inward and outward movements, and inventory accuracy.
- Conduct regular stock audits and take corrective action on stock discrepancies, shortages, and damages.
- Ensure compliance with company policies, operational procedures, and store standards.

3. Team Management & Development

- Lead, motivate, and manage the store sales team to achieve business objectives.
- Allocate duties, prepare staff rosters, and monitor attendance and punctuality.




- Conduct regular team briefings and performance reviews.
- Identify training needs and coach team members on product knowledge, selling techniques, and customer handling.
- Support recruitment, onboarding, and retention of store employees.

4. Customer Service & Relationship Management

- Ensure excellent customer service and a positive shopping experience.
- Handle customer complaints, queries, and escalations professionally.
- Ensure effective product demonstrations and appropriate cross-selling and upselling.
- Build customer relationships to encourage repeat purchases and brand loyalty.

5. Visual Merchandising & Store Presentation

- Ensure effective product display in accordance with brand guidelines.
- Maintain store cleanliness, product presentation, and overall visual appeal.
- Ensure proper implementation of promotional campaigns, offers, and seasonal displays.
- Coordinate with the visual merchandising team for store layouts and product placement.

6. Cash Management & Reporting

- Monitor daily sales, cash handling, billing, and end-of-day reconciliation.
- Ensure accurate POS transactions and adherence to cash-handling procedures.
- Prepare and submit daily, weekly, and monthly sales and operational reports.
- Monitor store expenses and support cost-control initiatives.

7. Compliance & Loss Prevention

- Ensure adherence to company policies, safety standards,



and applicable statutory requirements.
- Prevent pilferage, fraud, stock loss, and cash discrepancies.
- Maintain proper store documentation, registers, and audit records.
- Coordinate with the Area Sales Manager and Head Office for operational issues and business reviews.

Required Qualifications & Experience
- Graduate in any discipline; candidates with a relevant retail management qualification will be preferred.
- 3–8 years of experience in retail sales and store operations, with relevant experience in a Store Manager or supervisory role.
- Experience in footwear, apparel, fashion, lifestyle, or other organised retail will be preferred.
- Strong understanding of sales management, inventory control, customer service, and team handling.

Required Skills
- Strong sales orientation and business acumen.
- Leadership, team management, and interpersonal skills.
- Good communication and customer-handling abilities.
- Analytical skills for sales reporting and performance monitoring.
- Knowledge of POS systems, MS Excel, and retail MIS.
- Problem-solving, decision-making, and time-management skills.
- Ability to work in a target-driven retail environment, including weekends and holidays as per the roster.

Key Performance Indicators (KPIs)
- Achievement of sales targets.
- Improvement in ATV, UPT, and conversion rate.
- Inventory accuracy and stock-loss control.
- Customer satisfaction and complaint resolution.
- Team productivity, attendance, and employee retention.
- Compliance with store operational and visual merchandising standards.

Pay: Up to ₹26,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Store Manager (Bengaluru)
🏢 LIBERTY SHOES
📍 Bengaluru