- Store Governance Lead

Field

Role detail

Function

Retail Operations and Store Governance

Reports to

Head of Retail Operations

Direct reports

Two analysts in Phase 1 and seven team members in Phase 2

Location

Head Office Bengaluru with travel as required

Role purpose

Build and own the COCO Store Governance system. During Phase 1, act as the sole accountable owner for every governance parameter. After the signed Phase 2 handover, retain accountability for the integrated standard, management reporting, calibration and escalation system.

Key responsibilities

· Own metric definitions, source hierarchy, baselines, thresholds and version control for all commercial, footfall, lead, CX and execution parameters.

· Approve the daily exception report and distinguish data defects, system failures, temporary variance and persistent store-performance gaps.

· Own Amply and Photios adoption, access, evidence rules, vendor SLA, information-security coordination and data-export readiness.

· Maintain the finding, action, evidence, ageing, critical-escalation and closure-verification registers.

· Direct and quality-check analysts; retain final sign-off and accountability for all published numbers and observations.

· Run weekly and monthly reviews with RMs, TLs, Technology, Finance, Marketing, Training and other action owners.

· Prepare the Retail Head governance pack,



quantify risk and recovery chance, and recommend continue, correct, expand or stop.

· Design and sign off the Phase 2 RACI, audit programme and stock-control handover before responsibility is transferred.

Performance measures

KPI

Expected result

Parameter coverage

Every approved KPI has definition, source, threshold, owner and control status

Reporting

All daily, weekly and monthly outputs issued accurately and on time

Closure

Critical and overdue findings escalated; repeat failures reduced

Platform control

Adoption, evidence, access, uptime and vendor SLA meet target

Phase 2 readiness

RACI, roles, audit tool and handover controls approved before transition

Authority and boundaries

May approve or reject evidence, definitions and Phase 1 reports; may keep actions open and escalate critical or repeat failure. Does not hire, roster, coach store staff, change sales targets or close line-owned actions.

Candidate profile

· Seven to ten years in multi-site retail operations, audit, controls or performance governance.

· Advanced retail KPI, Excel or BI, reconciliation and management-reporting capability.

· Strong independence, evidence discipline, leadership and cross-functional influence.

· Graduate required; MBA, audit or analytics exposure preferred.

📌 Store Governance Lead (Bengaluru)
🏢 Duroflex Group
📍 Bengaluru