Career Cracker Academy is hiring an experienced IT Service Management professional to teach our live online STOM (Service Transition & Operations Management) course. Fully remote, work from home.

Class timing (mandatory): live online classes every weekday (Monday to Friday), 8:30 PM to 9:30 PM IST, 1 hour daily, for the full 40-day batch. Please apply only if you can commit to this slot for the whole batch.

Who you will teach: graduates from any stream, freshers, career switchers and support engineers preparing for Incident Manager, Major Incident Manager, Problem Manager, Change Manager and Service Operations roles. Most have no coding background, so you must explain ITIL concepts simply, with real production examples.

What you will teach (8 modules, careercracker.com/courses/33):

1. Foundations of IT Service Management (ITIL 4 service value system, four dimensions, guiding principles)
2. Incident Management (lifecycle, impact/urgency/priority, escalation, SLAs, OLAs, UCs)
3. Major Incident Management (war room, MIM role, executive comms, post-incident reviews)
4. Problem Management & Root Cause Analysis (5 Whys, fishbone, Kepner-Tregoe, KEDB)
5. Change & Release Management (standard/normal/emergency changes, CAB, risk, rollback)
6. Service Transition & Knowledge Management (CMDB, service assets, knowledge base, early-life support)
7. Service Operations & Reporting (request fulfilment, event and access,



SLA dashboards, KPIs, CSI register)
8. Tools, ServiceNow & Capstone (ServiceNow ITSM modules and reports, Jira Service Management, BMC Remedy, end-to-end capstone)

What the role includes:

- Live, interactive classes (never recorded lectures), following our curriculum
- Hands-on practicals in ServiceNow: ticket handling, P1 bridge simulation, RCA, change requests through a mock CAB, SLA dashboards
- Real interview questions for each module and a final interview-prep session
- One mock interview for each student, with short written feedback
- Making students interview-ready for real IT service company hiring panels

What we are looking for:

- 3+ years hands-on in ITSM: incident, major incident, problem or change management
- ITIL 4 Foundation (or ITIL v5) certification preferred
- Training, mentoring, SME or team-lead experience is a strong plus
- Working knowledge of ServiceNow; Jira Service Management or BMC Remedy is a plus
- Clear, simple English (Hinglish is fine)
- Laptop and secure internet for live classes on Google Meet / Zoom

Pay: Rs 30,000 per 40-day batch, covering live classes, practicals, interview Q&A; and a mock interview for each student. Regular trainers get priority on new batches.

How to apply: Apply on LinkedIn. Shortlisted candidates will take a 20-minute live demo class with our team.

📌 STOM Trainer - ITIL / ITSM (Part-time, Work from Home) (India)
🏢 Career Cracker Academy
📍 India