JOBDESCRIPTION

PositionTitle:

Spare Parts Management and RMA/RTV

Function/Department:Customer Service

PositionGrade:

P2

Reportsto:

Location/Region: Vadodara

ApprovedBy: HOD()

JobPurpose

DirectReports

KeyFigures

· To manage backend operations for the Customer Service spares supply chain and field operations.

None – individual contributor role, no one reports into this position.

Team Size

1 (Individual Contributor)

Budget

MainResponsibilities,Authorities&Accountabilities

· Manage spare parts inventory across depots, including stock levels, GIT, and part wise demand analysis.

· Manage RMA/RTV processes end to end, including Oracle sales orders and closures with vendors and factories.

· Raise Purchase Requisitions for ASF and spares procurement, coordinating with vendors and factories for timely supply.

· Create and manage Return and Scrap Sales Orders in Oracle for various business divisions.

· Own spare parts master data, including SKU creation, location creation, and norm creation/amendments.

· Manage ASF and transfer price lists, coordinating with costing, procurement, and vendor teams on pricing.





· Handle NFA and approval processes for spares related costs, coordinating with the costing team.

· Drive the CRM Inventory module rollout, including vendor/IT coordination, process mapping, UAT, and field training.

· Own inventory data accuracy in the CRM post go live, and prepare key MIS reports (stock, GIT, pendency, cancellations).

· Coordinate across Service, Factory, Procurement, Accounts, and Logistics teams to resolve spare availability andRTV issues.

Requirements,Skills&Competencies;

· Expert in Oracle

· Spare parts management

· Inventory management

· Spares supply chain

· Stock categorisation management

· Knowledge of working cross-functionally

· Positive communication skills

· Problem solving

Decisionstobetakenby Manager and Operations Hea

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📌 Spare Parts Management and RMA/RTV | VADODARA CC
🏢 POLYCAB
📍 Vadodara