Role & responsibilities

- Handle end-to-end Order Management activities, including order entry, processing, tracking, and fulfillment.
- Work on Oracle applications for order processing and related transactions.
- Manage customer queries related to orders, delivery status, order modifications, and cancellations.
- Resolve order discrepancies and coordinate with internal teams to ensure timely resolution.
- Monitor pending orders, identify process gaps, and ensure SLA adherence.
- Act as a Subject Matter Expert by supporting team members with process-related queries.
- Handle escalations and ensure customer satisfaction through effective communication.
- Maintain process documentation and follow quality and compliance guidelines.
- Identify opportunities for process improvement and operational efficiency.

Preferred candidate profile

- Experience:



4-8 years of relevant experience in Order Management and Customer Service/Customer Support operations.
- Mandatory Skill: Strong hands-on experience in Order Management with mandatory Oracle experience.
- Communication: Positive verbal and written communication skills.
- Other Skills: Strong analytical, problem-solving, and coordination skills. Ability to manage escalations and support process-related queries.
- Location & Work Mode: Candidates should be comfortable working from the Chennai office (Work From Office).
- Notice Period: Immediate joiners or candidates with a maximum notice period of 15 days are preferred.

Contact Details: For any queries regarding this job, you can connect with Aslam.

Contact Number: 88909 36366

📌 SME Order Management - Chennai
🏢 Manning Consulting
📍 Chennai