Purpose:

Responsible for the end-to-end management of all voyage and trade-related claims across shipping and trading operations, including identification, quantification, documentation, invoicing, negotiation, settlement, and recovery. Drives timely claim resolution and value recovery while ensuring robust governance, commercial rigor, accurate reporting, and comprehensive tracking of claim exposure and recoveries throughout the claim lifecycle.

Key Responsibilities:

Claims Identification & Invoicing

- Identify, quantify, and raise claims (e.g. Freight, demurrage, Hire, off-hire, contractual claims) arising from voyage and trade operations.
- Prepare and issue accurate, well-supported claim invoices and supporting documentation SOFs, B/Ls, survey reports, correspondence, etc.) in a timely manner.
- Ensure claims are raised within applicable contractual and time-bar deadlines.

Negotiation & Settlement

- Lead negotiations with counterparties (owners, charterers, receivers, suppliers, agents, P&I; clubs, etc.) to reach fair and timely settlements.
- Liaise with brokers, lawyers, surveyors, and P&I; correspondents where required to support claim positions.
- Escalate complex or high-value disputes to the Operations Manager and/or management with clear recommendations.

Recovery & Financial Follow-up

- Actively chase and follow up on outstanding claims to maximize recovery and minimize aged/outstanding balances.
- Coordinate with Finance/Accounts on collection, offsetting, and reconciliation of settled claims.
- Maintain visibility over cash-flow impact of open claims and recoveries.

Tracking, Reporting & Process Improvement

- Maintain a centralized, up-to-date claims tracker/register covering both shipping and trading claims (status, ageing,



amounts, next actions).
- Produce regular (e.g. weekly/monthly) claims status reports and recovery summaries for the Operations Manager and management.
- Identify recurring claim causes and recommend operational or contractual improvements to reduce future claims exposure.
- Standardize and streamline claims and invoicing workflows and templates.

Coordination & Compliance

- Work closely with Operations, Chartering, and Trading teams to gather facts, documents, and evidence needed to support claims.
- Ensure claims handling is consistent with charter party terms, sale/purchase contracts, and company policy.
- Maintain organized claim files/records for audit and reference purposes)

Qualifications & Experience:

Graduate in Commerce, Business, Maritime Studies or related discipline. 58 years of experience in shipping, logistics, marine claims or commodity trading operations.

Skills:

- Robust knowledge of shipping documentation, claims management, commercial operations, and trade execution, supported by excellent analytical, stakeholder management, reporting, communication, and advanced Excel skills.
- In-depth understanding of charter party terms (voyage and time charter), laytime and demurrage principles, voyage accounting, freight invoicing, and trade contract provisions.
- Experience liaising with shipowners, charterers, terminals, brokers, surveyors, P&I; Clubs, and legal counsel is an advantage.

Role: Shipping & Maritime - Other, Industry Type: Oil & Gas, Department: Shipping & Maritime, Employment Type: Full Time, Permanent Role Category: Shipping & Maritime - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Shipping DocumentationClaims Management

📌 Shipping Claims Executive (Navi Mumbai)
🏢 Essar Uk Services
📍 Navi Mumbai