1. Operations Management

- Manage complete shift operations (opening, mid-shift, and closing).

- Ensure SOP compliance for kitchen, counter, service, and hygiene.

- Monitor product quality, taste consistency, and presentation.

- Ensure availability of all menu items during shift hours.

1. Team Handling

- Supervise and guide baristas, kitchen staff, and counter staff.

- Allocate duties and ensure staff productivity during shift.

- Handle staff discipline, punctuality, and grooming standards.

- Train new team members on product knowledge and SOPs.

1. Customer Handling

- Ensure excellent customer service and positive guest experience.

- Handle customer complaints politely and resolve issues immediately.

- Build customer relationships to encourage repeat visits.

1. Sales &
- Performance

- Work towards achieving daily and monthly sales targets.

- Promote add-on sales and combo offers to increase billing value.





- Maintain upselling practices among the team.

1. Cash &
- Billing Control

- Ensure correct billing and POS operation.

- Handle cash during shift and ensure zero cash mismatch.

- Prepare end-of-shift sales and cash reports.

1. Stock &
- Inventory Control

- Monitor stock usage during shift.

- Avoid wastage and report any pilferage issues.

- Coordinate with Cafe Manager for daily indent and stock requirements.

1. Hygiene &
- Safety

- Maintain FSSAI standards and food safety practices.

- Ensure cleanliness of cafe, kitchen, equipment, and wash areas.

- Ensure staff follows personal hygiene standards.

Job Type: Full time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Shift Manager (Wakad)
🏢 Kannu ki chai
📍 Wakad