Youll build Virtual Agent topics and conversation flows, tune NLU models, and develop Now Assist / GenAI skills. Youll work within defined governance guardrails and human-oversight designs set by the squads Technical Architect.

Key responsibilities

- Build and maintain Virtual Agent topics and conversation flows
- Train and tune NLU models against real usage data
- Develop Now Assist / GenAI skills within agreed guardrails
- Implement conversational UX scripting and testing
- Support human-in-the-loop review points and fallback paths designed by the architect
- Contribute to conversational analytics and continuous improvement of resolution quality

Required skills & experience

- Virtual Agent Designer experience
- NLU training/tuning experience




- GenAI/Now Assist skill-building experience
- Comfortable working within defined governance and responsible-AI guardrails

Desirable

- Hands-on ServiceNow AI Agent Studio experience
- Prior involvement in a governed agentic workflow pilot

If this chance aligns with your experience and career interests, and you're comfortable with a 5-day work-from-office model (with 2 flexible work-from-home days per month) and a 12:30 PM to 9:30 PM shift, I'd be happy to discuss the role further. You can reach me directly at 89770 32634.

📌 ServiceNow Developer Conversational GenAI (Hyderabad)
🏢 Cloud Angles Digital Transformation
📍 Hyderabad