Roles and Responsibilities :

- Design, implement, and maintain ServiceNow ITSM (IT Operations Management) solutions to meet business requirements.

- Develop and execute project plans for IT projects, ensuring timely delivery of high-quality results.

- Collaborate with cross-functional teams to identify areas for process improvement and implement changes using ServiceNow tools.

- Provide technical guidance on CSM (Customer Service Management) best practices to ensure excellent customer experience.

Job Requirements :

- 5-10 years of experience in IT operations or a related field.

- Strong understanding of GRC (Governance, Risk & Compliance) principles and their application in an IT setting.

- Proficiency in ServiceNow platform, including ITSM, ITOM, CSM modules.

📌 Servicenow Consultant (Jaipur)
🏢 Celebal Technologies
📍 Jaipur