Service Manager – Kalamassery Branch

Company: George Maijo Automobiles Pvt. Ltd. – Maruti Suzuki

Location: Kalamassery, Kerala

Department: Service

Experience: 5+ Years

Employment Type: Full-Time

Job Summary

George Maijo Automobiles Pvt. Ltd. – Maruti Suzuki is looking for an experienced Service Manager for our Kalamassery branch. The candidate will be responsible for managing overall service and workshop operations, leading the service team, improving customer satisfaction, achieving business targets, and ensuring compliance with Maruti Suzuki standards and procedures.

Maruti Suzuki dealership experience is mandatory for this position.

Key Responsibilities

- Manage and supervise daily service and workshop operations.
- Lead Service Advisors, technicians, and workshop staff to ensure smooth workflow.
- Monitor workshop productivity, labour sales, revenue, and service performance.
- Ensure timely vehicle delivery and maintain high standards of service quality.
- Monitor work-in-progress (WIP) and ensure efficient job allocation and completion.
- Handle customer complaints and ensure timely resolution to improve customer satisfaction.
- Maintain customer relationships and implement initiatives to improve retention and repeat service visits.
- Monitor key performance indicators (KPIs) and achieve assigned business targets.
- Coordinate with the Spare Parts, Body Shop, and other departments for smooth operations.
- Ensure proper utilization of manpower, tools, equipment, and workshop facilities.
- Monitor service quality, repair standards, and compliance with Maruti Suzuki processes.
- Review team performance and provide guidance and training where required.
- Prepare daily, weekly, and monthly service performance reports for management.




- Identify operational issues and implement improvements to increase productivity and profitability.
- Ensure compliance with company policies, safety procedures, and dealership standards.

Required Qualifications and Experience
- Minimum 5+ years of relevant experience in the automobile service industry.
- Previous experience in a Maruti Suzuki dealership is mandatory.
- Strong knowledge of automobile servicing, workshop management, and dealership operations.
- Proven experience in team leadership and service operations management.
- Good understanding of service KPIs, productivity, revenue, WIP, and customer satisfaction.
- Excellent customer-handling, communication, and problem-solving skills.
- Ability to manage teams, meet business targets, and improve operational efficiency.
- Proficiency in MS Office and dealership management systems.

Key Skills
- Service & Workshop Management
- Maruti Suzuki Dealership Operations
- Team Leadership
- Customer Relationship Management
- Workshop Productivity & WIP Management
- Revenue and Target Achievement
- Service Quality Control
- Customer Complaint Resolution
- KPI Monitoring and Reporting
- Operational Planning
- Team Training and Performance Management

Significant Requirements
- Minimum 5+ years of relevant automobile service experience is required.
- Maruti Suzuki dealership experience is mandatory.
- Candidates must have solid knowledge of service operations, workshop management, and team supervision.

Preferred Candidate Profile The ideal candidate should have a proven track record in managing Maruti Suzuki dealership service operations, achieving business targets, improving workshop productivity, and maintaining high customer satisfaction. Interested candidates who meet the above requirements are encouraged to apply.

Pay: From ₹45,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Service Manager (Kalamassery)
🏢 GEORGE MAIJO AUTOMOBILES
📍 Kalamassery