Role Summary The Senior Service Engineer is the customer-facing technical expert who makes sure the equipment and piping systems we supply and install perform reliably at pharma, biotech and F&B; sites. You will lead installation support, commissioning, preventive and breakdown maintenance, and documentation, while guiding junior engineers and keeping customers confident in our service.

Key Responsibilities

Installation, Commissioning & Qualification Support

- Lead on-site installation and commissioning of aseptic valves, sampling valves, heat exchangers, magnetic mixers, rotary lobe pumps and related equipment.
- Support FAT and SAT, and assist customers with IQ/OQ documentation in line with URS, DQ and FS requirements.
- Supervise hygienic piping work for WFI, purified water, pure steam and process lines, including orbital welding, borescopy, hydro testing and passivation.
- Verify that work follows ASME BPE, FDA, USP and ISPE expectations.

Maintenance & Breakdown Service
- Carry out preventive maintenance, overhauls and spare-part replacement (diaphragms, gaskets, seals, clamps and similar items).
- Diagnose and resolve breakdowns quickly, with root-cause analysis and corrective actions.
- Recommend spares and service kits to customers and coordinate with the stores and sales teams.
- Perform steam-line audits and inspections where required.

Customer Support & Relationship
- Act as the primary technical contact for assigned customers and respond promptly to service calls.
- Train customer operators and maintenance teams on correct operation, cleaning (CIP/SIP) and handling.
- Gather customer feedback and share opportunities for upgrades, spares and AMC with the sales team.

Documentation & Reporting
- Prepare service reports, checklists, material certificates, weld logs and handover documents accurately and on time.




- Maintain equipment history and service records.
- Report recurring issues to Sangama Management for process improvement.

Team & Process
- Mentor and guide junior service engineers and technicians.
- Plan service schedules, travel and resource needs with the service lead.
- Follow site EHS rules, permit-to-work and GMP practices at all times.

Qualifications & Experience
- Diploma or B.E./B.Tech in Mechanical, Instrumentation, Production or a related discipline.
- 3 to 7 years of hands-on service, commissioning or maintenance experience in pharma, biotech, food and beverage, or other hygienic process industries.
- Working knowledge of sanitary valves, pumps, heat exchangers, mixers and hygienic piping.

Skills &Competencies;

Technical

- Understanding of aseptic and high-purity systems, tri-clamp connections, gaskets and elastomers.
- Ability to read P&IDs;, isometrics and GA drawings.
- Familiarity with orbital welding, passivation, hydro testing and borescopy.
- Knowledge of ASME BPE, GMP, FDA and ISPE documentation norms.
- Basic knowledge of CIP/SIP, pure steam and clean utility systems.
- Basic knowledge of documentation and report compilation

Behavioural
- Strong troubleshooting and problem-solving ability.
- Explicit communication with customers, in English and Kannada/Hindi (other regional languages a plus).
- Ownership, punctuality and a customer-first attitude.
- Ability to work independently at customer sites and lead a small team.
- Proficiency in MS Office for reports and documentation.

Working Conditions
- Frequent travel to customer sites across India, including plant and cleanroom environments.
- Willingness to work flexible hours for shutdowns and urgent breakdowns.
- Valid driving licence preferred.

Send your updated CV, along with current and expected CTC to [email protected] Pay: ₹28,000.00 - ₹35,000.00 per month

Work Location: In person

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