- Providing Technical support to service technicians for any issues in handling Installation or Service complaints.
- Providing Videos on standard installation & PMS to all technicians
- Training the technicians on how to handle frequently occurring issues in the water purifiers.
- Updating & educating the technicians on any new development or updation in the products.
- Working towards Product up gradation& New Product Development
- No. of field inspections done
- No. of unique water sample & filter testing performed
- Preparing area-wise water quality reports
- Validating the spare part requests under FOC & taking necessary approvals
- Timely informing the manufacturing team if any improvement in quality is required based on the frequency of FOC parts.
- Working on reducing the FOCs by performing root cause analysis
- Installation and Setup:
- Troubleshooting and Repair
- Diagnose problems with malfunctioning appliances using specialized tools and software.
- Repair or replace faulty components to restore appliance functionality.
- Provide on-site support and remote troubleshooting as needed.

Documentation and Reporting: Maintain detailed records of service visits, repairs, and maintenance performed.



Prepare service reports and document customer interactions and feedback. Training and Development: Train customers and junior technicians on proper appliance usage and maintenance. Participate in continuous training to stay updated on new appliances and technologies.

Safety and Compliance: Follow all safety protocols while performing installations, maintenance, and repairs. Ensure compliance with industry standards and regulations.

Inventory Management: Manage parts inventory and ensure necessary tools and components are available. Order and track parts needed for repairs and maintenance.

Quality Assurance: Conduct quality checks to ensure repairs and installations meet company standards. Provide feedback to manufacturers on recurring issues to improve product design and reliability.

Skills and Qualifications:

- Robust technical knowledge of appliance mechanics and electronics. Excellent problem-solving and diagnostic skills.
- Good communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant certifications or technical training in appliance repair and maintenance.
- Physical stamina and dexterity for handling and repairing appliances.

📌 Service Engineer (Noida)
🏢 CUCKOO APPLIANCES
📍 Noida