Job Role: Service Coordinator Company: HRK Tec-Serv Pvt. Ltd. Opera?ons: Scope of Work &

- Responsibili?es 1.

Customer

Coordina?on: Handle incoming customer cases and follow up through CRM regarding device repairs and service status.

- Diagnosis &
- Es?ma?on: Coordinate with technicians for device diagnosis, spareparts requirements and repair es?mates.
- Es?mate Approval: Submit repair es?mates to follow up for approvals.
- Repair &
- Invoicing: Coordinate approved repairs with technicians and submit invoices for claim processing.
- QC &
- Dispatch: Ensure QC comple?on, arrange device dispatch and update CRM and service portals. 6.

Customer

Sa?sfac?on: Conduct happy calls for closed cases, collect feedback and address customer concerns.

- Case Follow-up: Track pending cases, approvals, repairs and invoices to ensure ?mely closure. Qualifica?on Requirements  Educa?on:



Graduate in any stream; candidates with a diploma in IT or Electronics may also apply.  Experience: Minimum 1–2 years of experience in service coordina?on, customer support or electronics service opera?ons.  Computer Skills: Basic knowledge of MS Excel, email, CRM systems and online service portals.  Communica?on: Positive verbal and wri?en communica?on skills.  Other Skills: Strong follow-up, coordina?on, documenta?on and customer-handling abili?es.

Overall Responsibility: Manage end-to-end service opera?ons, from customer registra?on and diagnosis to repair, invoicing, dispatch and customer sa?sfac?on. ? Contact: (phone hidden) - HEMANT KRISHNA

📌 Service Coordinator (Mumbai)
🏢 HRK TEC-SERV PRIVATE
📍 Mumbai