AI Mode conversation: of service advisor automotivejob description of service advisor automotiveAn Automotive Service Advisor (also known as a service writer) acts as the primary liaison between customers and the automotive service technicians. They are the "public face" of the dealership or repair shop, responsible for guiding customers through the entire vehicle inspection, maintenance, and repair process. [1, 2, 3]A comprehensive guide to the , core responsibilities, and required skills for this role includes the following details: Core Duties and Responsibilities

- Customer Intake &
- Consultation:

Greet customers promptly and professionally. Listen to their descriptions of vehicle symptoms, clarify details, and accurately document concerns on the repair order (RO). [1, 2, 3]

- Estimating Costs &

- Time:

Calculate detailed estimates for parts, labor, and shop supplies. Establish a reliable "promised time" for when the vehicle will be ready and determine the customer's method of payment. [1, 2, 3, 4]

- Liaison with Technicians: Translate complex mechanical jargon from the service technicians into easy-to-understand language for the customer. Consult with mechanics about required repairs and cheaper, safe alternatives when appropriate. [1, 2, 3, 4]

- Service Upselling &

- Recommendations:

Review the vehicle's maintenance history, point out manufacturer-recommended service intervals, and advise customers on proactive care. [1, 2]

- Warranty and Insurance Verification: Check if repairs are covered under the manufacturer's warranty, extended service contracts, or federal emissions protections. [1, 2]

- Progress Tracking &

- Approvals:





Monitor the workflow of the vehicle throughout the day. Contact the customer immediately to get official authorization if additional issues are discovered or if the completion time changes. [1, 2]

- Final Delivery &

- Billing:

Explain all completed repair work and final bill charges to the customer upon vehicle pickup. Conduct follow-up calls or emails to ensure customer satisfaction and handle any post-service complaints. [1, 2, 3]

Required Skills &

- Qualifications

- Customer Service &
- Interpersonal Skills:

Exceptional communication, active listening, and conflict resolution skills are essential, as advisors frequently handle stressed or upset customers.

- Automotive Knowledge: While they do not need to fix the cars themselves, a strong understanding of automotive technology and components is required to communicate effectively with both mechanics and car owners.

- Computer Literacy: Proficiency with dealership management systems (DMS) and service database software to schedule appointments, track workflow, and generate invoices.

- Sales Ability: Comfort with identifying and presenting needed services to customers to help meet the service department's sales goals.

- Job Prerequisites: A high school diploma or equivalent is standard (though automotive trade certificates or college study is preferred). A valid driver's license and a clean driving record are mandatory, as advisors occasionally test-drive vehicles

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks

- Commuter assistance

- Flexible schedule

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Service Advisor (Kottayam)
🏢 AVG MOTORS
📍 Kottayam