- To carry out service advice at the car together with the customer at the appointed location in 3 prescribed steps; fault diagnosis (if appropriate, together with a diagnosis specialist) - RATC

● To organise test drives to ensure correct diagnosis by a Service technician and workshop controller ● To provide information on prices and agree schedules

● To agree on payment terms with the customers, according to principles established with the directors

● To make cost estimates (quotation) taking all-in prices and maintenance (in accordance with the current value) into account and take customer signature on the same

● To create complete and detailed orders with vehicle data, diagnosis, estimated cost (operation times) and working hours, completion date, scope of costs; detailed description of faults (original statements by customer)

● To pass on information to Parts Sales to optimise parts supply – customer ordered parts through T card system

● To check parts availability prior to cost estimation (quotation)

● To check the possibility of liquidating dead stock in all job cards as per the list shared by parts department

● To offer accessories and lifestyle products, as well as the services of the dealership within the framework of the advice discussion

● To advise in handling accident damage

● To sell services not yet performed (telephone and email offers)

● To ensure customer mobility





● To obtain customer approval for extensions to orders (through email) and provide this information to the workshop manager

● To check and approve the complete and correct invoicing for services

● To observe the applicable Terms and Conditions of Repairs

● To perform final approval with test drive and check of invoice

● To explain the invoice through proforma invoice

● To explain the CX feedback to customer

● To hand over the car to the customer

● To assess warranty and goodwill applications from both a qualified and technical point of view

● To record accurate and updated vehicle data for the customer file

● In the case of repairs not carried out, mention same in the notes section in Quick View with appropriate reasons

● To organise and check product recall technical campaigns

● To invoice orders

● Adherence to Skoda dress standards and personal appearance i.e wearing tie, polished shoes, clean shaven, ironed shirts and trousers, etc.  Maintain discipline and decorum of the company and abide by all its policies which keeps on coming / being modified from time to time by the management. Competencies required (Knowledge/ Skills/ Attitude):

● Communication Skills – English and local language

● Result Oriented

● Interpersonal Skills

● Problem Solving

● Target-driven  Discipline

📌 Service Advisor (Pune)
🏢 Carrier Ladder
📍 Pune