Job Title: Service Delivery Manager Analytics Services

Location : Technopark, Thiruvananthapuram (Onsite)

Role Overview We are looking for a hands-on Service Delivery Manager to own end-to-end delivery of analytics and data projects. This role combines technical understanding, team leadership, and strong execution discipline to ensure predictable, high-quality outcomes. You will act as the onsite anchor between leadership and engineering teams, driving accountability, delivery cadence, and customer commitments.

Key Responsibilities

1) Delivery & Execution

- Own delivery of analytics/data projects (BI, data engineering, reporting, dashboards)
- Ensure on-time, high-quality delivery across multiple parallel workstreams
- Track commitments vs actuals and proactively manage risks and delays
- Establish and enforce delivery processes (Agile/Scrum or hybrid)

2) Team Management (Onsite)

- Manage and mentor a team of analysts, engineers, and junior developers
- Drive daily execution discipline (standups, task tracking, follow-ups
- Identify performance gaps and take corrective actions
- Ensure team availability, responsiveness, and productivity

3) Technical Oversight : Provide hands-on guidance on:

- Data modeling and transformations
- SQL, ETL/ELT pipelines
- BI tools (Power BI / Tableau / SAC or similar)
- Review solution design and ensure scalability, performance, and maintainability
- Act as a bridge between business requirements and technical implementation

4) Stakeholder Management

- Interface with internal leadership and external customers




- Translate business requirements into actionable delivery plans
- Provide regular status updates, highlight risks, and manage expectations

5) Process & Quality

- Define and monitor KPIs (delivery timelines, defect rates, SLA adherence)
- Ensure documentation, version control, and best practices
- Drive continuous improvement in delivery efficiency

6) Required Skills & Experience

- 10-15 years of experience in analytics / data / BI delivery
- Proven experience managing 1015 member teams
- Strong hands-on skills in:
- SQL and data analysis
- At least one BI platform (Power BI / Tableau / SAC)
- Data engineering concepts (ETL, pipelines, warehousing)
- Experience with cloud platforms (SAP BTP preferred)
- Familiarity with Agile/Scrum delivery models

----------------------------------------------------------------------------------------------------------- Preferred Qualifications

- Bachelor of Technology in Computer Science or related discipline
- Exposure to enterprise clients and global delivery models
- Robust problem-solving and decision-making ability
- Experience in SAP Analytics (good to have)

Key Traits We Are Looking For

- Execution-focused drives tasks to closure, not just coordination
- Hands-on leader can dive into technical details when needed
- Assertive communicator ensures clarity and accountability
- Onsite presence actively engages with team on the ground

Success Metrics

- On-time delivery of projects and milestones
- Reduction in missed commitments and escalations
- Improved team productivity and responsiveness
- Customer satisfaction and repeat business

📌 Service Delivery Manager (Data, Analytics & AI) (Thiruvananthapuram)
🏢 Hornbill Labs
📍 Thiruvananthapuram