About Us: ArivuPro is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of skilled exams in the commerce stream, and we have also tied up with various institutions pan-India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.

Experience: 3-4 years

Job Location: Bangalore

Qualification: Under Graduate/Post Graduate

Language: English is mandatory.

Responsibilities:

1. Support Ticket Resolution:

● Resolve a minimum of 60 support tickets per day.

● Maintain an average resolution time of less than 5 hours.

● Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks:

● Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).

● Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities:

● Complete all admission formalities as per SOP within the next day (A+1 day).

● Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities:





● Complete all registration formalities as per SOP within the required timelines.

● Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment:

● Conduct team assessments three times a month.

● Allocate work and solve doubts as per company SOP

● Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement:

● Ensure subordinates carry out their work diligently.

● Assist subordinates in achieving their Key Result Areas (KRA).

Right Fit :

● 3–5 years of experience in operations, administration, or customer service management.

● Experience in EdTech or service-oriented organizations is an added advantage.

● Proven ability to follow and enforce Standard Operating Procedures (SOPs).

● Excellent Time & Task Management

● Comfortable using CRMs, ticketing systems, and operational dashboards.

● Team Leadership & Training Skills

Job Type : Full Time

📌 Senior Support Executive (Bengaluru)
🏢 ArivuPro
📍 Bengaluru