About Us:

ArivuPro is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of skilled exams in the commerce stream, and we have also tied up with various institutions pan-India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.

Experience: 3-4 years

Job Location: Bangalore

Qualification: Under Graduate/Post Graduate

Language: English is mandatory.

Responsibilities:

1. Support Ticket Resolution:

- Resolve a minimum of 60 support tickets per day.
- Maintain an average resolution time of less than 5 hours.
- Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

2. App-Related Tasks:

- Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
- Ensure the accuracy of 99% of data entered for app-related formalities.

3.Admission Formalities:

- Complete all admission formalities as per SOP within the next day (A+1 day).
- Ensure the accuracy of 99% of data entered for admission formalities.

4. Registration Formalities:





- Complete all registration formalities as per SOP within the required timelines.
- Ensure the accuracy of 99% of data entered for registration formalities.

5. Team Training and Assessment:

- Conduct team assessments three times a month.
- Allocate work and solve doubts as per company SOP
- Ensure team members are trained and their work aligns with company SOP.

6.Subordinate Supervision and Achievement:

- Ensure subordinates carry out their work diligently.
- Assist subordinates in achieving their Key Result Areas (KRA).

Right Fit :

- 3–5 years of experience in operations, administration, or customer service management.
- Experience in EdTech or service-oriented organizations is an added advantage.
- Proven ability to follow and enforce Standard Operating Procedures (SOPs).
- Excellent Time & Task Management
- Comfortable using CRMs, ticketing systems, and operational dashboards.
- Team Leadership & Training Skills

Job Type : Full Time

📌 Senior Support Executive (Bengaluru)
🏢 ArivuPro
📍 Bengaluru