We are looking for an experienced Senior Manager – Tele Sales to lead a team of 8–10 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.

The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.

Key Responsibilities

- Lead, coach and manage a team of 8–10 Tele Sales Executives handling B2B subscription renewal accounts.

- Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.

- Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.

- Own team performance against revenue, renewal, upselling and productivity targets.

- Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.

- Ensure the team consistently achieves 100%+ of targets and maximizes incentive earnings.

- Monitor individual and team-level KPIs including calls, connects, conversations, conversions, renewals, upsells and revenue.

- Build strong account servicing practices to improve customer engagement and retention.

- Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.





- Analyze account and sales data to create actionable plans for improving conversion and wallet share.

- Coach team members through regular performance reviews, call monitoring and structured feedback.

- Identify underperformers and implement focused improvement plans.

What We're Looking For

- 5–10 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.

- Proven experience managing a team of 8–10+ sales executives.

- Solid understanding of subscription-based selling and renewal businesses.

- Demonstrated expertise in upselling, cross-selling and increasing wallet share.

- Strong account management and customer servicing orientation.

- Ability to use data and account-level insights to drive sales decisions.

- Strong coaching, people-management and performance-management skills.

- Highly target-driven with a strong focus on team productivity and revenue closure.

- Excellent communication, negotiation and stakeholder-management skills.

- Experience in managing sales through CRM/dashboards and tracking daily sales metrics.

Key Success Metrics

- Renewal Revenue

- Upsell & Cross-sell Revenue

- Wallet Share Growth

- Renewal Rate

- Team Target Achievement

- Productivity & Conversion

- Individual Performance & Incentive Achievement

- Customer Retention

📌 Senior Manager Direct Sales (India)
🏢 Infoedge
📍 India