Company: Applexa Infotech Solutions OPC Private Limited

Industry: Trucking Insurance, Logistics & Transportation

Experience: 9-10+ Years

Job Type: Full-Time

Department: Logistics & Operations

Salary: 8-12 LPA

Job Overview

We are seeking an experienced Head of Logistics & Dispatch Operations having years of hands-on experience in the trucking, freight dispatching, and logistics industry.

The ideal candidate should have an in-depth understanding of the complete logistics and dispatch ecosystem, including dispatch operations, load booking, freight brokerage coordination, carrier and driver management, rate negotiations, documentation, compliance, billing, invoicing, and customer relationship management.

We are particularly interested in candidates who have worked across multiple departments, managed end-to-end logistics operations, and possess the practical knowledge required to establish a new logistics business.

The selected candidate will work closely with management to develop the business strategy, establish standard operating procedures, build the required team, identify operational requirements, and guide the organization through the initial stages of business development.

We are not looking for someone who has experience in dispatching alone. We need a professional who understands how the entire logistics business operates.

Key Responsibilities

- Guide management on how to establish and launch a trucking dispatch and logistics business.
- Develop a practical business plan covering operational requirements, business models, staffing, technology, costs, and revenue opportunities.
- Explain the differences between dispatch services, freight brokerage, carrier operations, and other relevant logistics business models.
- Identify the resources, systems, registrations, contracts, and operational arrangements required for the proposed business model.
- Assess market opportunities, industry challenges, competitive positioning, and potential revenue streams.
- Establish short-term and long-term operational goals and recommend strategies for sustainable growth.

1. End-to-End Dispatch Operations

- Demonstrate comprehensive knowledge of the complete dispatch process, from load sourcing and booking to delivery confirmation and payment follow-up.
- Manage load boards, freight rates, broker communications, route planning, and load scheduling.
- Understand different equipment types, including dry vans, reefers, flatbeds, and other relevant trucking equipment.
- Guide the team on load selection, rate negotiations, deadhead miles, detention, layovers, and other operational considerations.
- Develop efficient dispatch workflows to improve productivity, minimize delays, and maximize operational profitability.
- Establish processes for tracking loads, managing delivery schedules, and resolving operational issues.

1. Logistics & Freight Management

- Provide in-depth guidance on freight movement, carrier coordination, broker relationships, and transportation planning.
- Explain how shippers, brokers, carriers, dispatchers, and drivers interact within the logistics ecosystem.
- Develop procedures for shipment tracking, pickup and delivery coordination, and exception management.
- Identify suitable logistics service models and evaluate their feasibility for the company.
- Recommend systems and processes for managing freight operations efficiently.

1.



Departmental Knowledge & Process Development

- Establish and document workflows for all relevant logistics functions.
- Guide management on the roles, responsibilities, and staffing requirements of different departments.
- Develop standard operating procedures (SOPs), checklists, reporting formats, and performance measurement systems.
- Explain the coordination required between dispatch, sales, customer service, compliance, billing, accounts, and operations.
- Establish clear reporting structures, accountability standards, and escalation procedures.
- Train and mentor employees to ensure they understand the operational processes and industry requirements.

1. Sales, Client Acquisition & Business Development

- Develop strategies for acquiring carriers, owner-operators, brokers, shippers, and other relevant business partners, depending on the selected business model.
- Explain customer acquisition channels and industry networking opportunities.
- Build processes for client onboarding, relationship management, retention, and service quality.
- Guide the sales team on logistics service offerings, pricing, negotiation, and client communication.
- Identify opportunities to develop long-term business relationships and expand the company's client base.

1. Compliance, Documentation & Risk Management

- Understand the documentation and contractual requirements relevant to U.S. trucking dispatch and logistics operations.
- Guide the company on applicable federal and state requirements, including relevant FMCSA requirements where applicable to the selected business model.
- Explain the distinction between operating as a dispatch service, freight broker, and motor carrier, including the circumstances in which specific authority or registrations may be required.
- Establish procedures for maintaining accurate load documentation, rate confirmations, bills of lading, proof of delivery, invoices, and related records.
- Identify operational, financial, contractual, and compliance risks and recommend appropriate controls.

1. Billing, Invoicing & Financial Operations

- Develop workflows for invoicing, payment tracking, document submission, and outstanding payment follow-ups.
- Explain the financial processes associated with dispatch and logistics operations.
- Identify key operational costs, revenue drivers, and profitability measures.
- Guide management on cash-flow considerations, billing cycles, and financial reporting requirements.
- Coordinate with the accounts team to establish accurate and timely financial processes.

1. Technology, Reporting & Performance Management

- Recommend suitable dispatch management systems, transportation management systems (TMS), load boards, CRM tools, and reporting solutions.
- Establish key performance indicators (KPIs) for dispatchers, operations staff, and other relevant teams.
- Monitor operational performance, service quality, client retention, and productivity.
- Develop reporting systems that provide management with clear visibility into daily operations.




- Identify opportunities to improve processes, reduce inefficiencies, and scale the business.

Required Qualifications & Experience
- Minimum 9-10 years of relevant experience in trucking dispatch, logistics, freight operations, or transportation management.
- Extensive practical knowledge of the U.S. trucking and logistics industry.
- Strong understanding of end-to-end dispatch and logistics operations.
- Experience working across multiple operational functions or departments.
- Demonstrated ability to develop workflows, establish processes, and guide operational teams.
- Strong knowledge of load boards, load booking, freight rate negotiations, carrier coordination, and broker communications.
- Understanding of logistics documentation, billing, invoicing, and operational reporting.
- Experience training, supervising, or managing dispatch and logistics teams.
- Strong analytical, organizational, problem-solving, and decision-making skills.
- Excellent communication and negotiation abilities.
- Ability to explain complex operational processes clearly to management and employees.

Preferred Qualifications
- Previous experience setting up a dispatch or logistics operation from scratch.
- Experience as a Logistics Manager, Dispatch Operations Manager, Head of Operations, Logistics Consultant, or similar senior professional.
- Experience managing multiple departments within a logistics organization.
- Familiarity with U.S. trucking regulations and industry compliance requirements.
- Experience building SOPs, training teams, and implementing operational systems.
- Experience with business development, client acquisition, and scaling logistics operations.
- A proven track record of improving operational efficiency and business performance.

What We Are Looking For We are looking for a professional who:
- Understands the logistics industry beyond day-to-day dispatching.
- Can explain the complete business model and guide management through the setup process.
- Has practical knowledge of the operational, commercial, financial, and compliance aspects of logistics.
- Can identify what needs to be established before the business becomes operational.
- Can develop processes, train employees, and build a capable team.
- Can identify potential challenges before they become operational problems.
- Can take ownership of the logistics expansion initiative and provide practical, experience-based recommendations.
- Is comfortable working with management to build a new business vertical and establish a strong operational foundation.

Why Join Applexa?
- Opportunity to play a key role in launching a new logistics business vertical.
- Direct involvement in business planning and strategic decision-making.
- Chance to establish operational systems and build a team.
- Freedom to contribute ideas and implement practical improvements.
- A leadership opportunity for an experienced professional who wants to make a meaningful business impact.

Application Note: Candidates should be prepared to discuss the end-to-end logistics business model, the practical steps involved in launching operations, departmental requirements, and their approach to building a scalable logistics business. Pay: ₹800,000.00 - ₹1,200,000.00 per year

Benefits

- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Senior Logistics Strategy & Operations Manager (Sahibzada Ajit Singh Nagar)
🏢 APPLEXA INFOTECH SOLUTIONS OPC
📍 Sahibzada Ajit Singh Nagar