KEY ACCOUNTABILITIES

- Design, develop, and implement end-to-end automation solutions using ServiceNow, Power Platform, Machine Learning, and Agentic AI.
- Build and enhance ServiceNow applications, workflows, portals, workspaces, CRUD apps, and CSM solutions.
- Develop and manage secure integrations with enterprise systems such as SAP, GCP, and SQL using REST APIs.
- Provide technical leadership, resolve complex issues, and ensure platform stability and business continuity.
- Support, troubleshoot, modernize, and rationalize existing Power Platform solutions.
- Ensure adherence to development standards, governance, security, testing, and quality practices.
- Lead recruitment, training, coaching, and knowledge transfer within the automation team.
- Manage vendors, platform partners, project documentation, and delivery processes.
- Collaborate with stakeholders to translate business needs into scalable automation solutions.
- Identify continuous improvement opportunities and drive adoption of emerging automation technologies.
- Monitor solution performance and provide ongoing production support, incident resolution, and problem management.

MINIMUM QUALIFICATIONS

Education: Bachelors degree

Experience: 8 years of total experience and a minimum of 4 years of relevant experience.

Technical Skills:





- Expert in ServiceNow App-Engine Low Code/No Code development or Customer service Management experience.
- Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies.
- Flow Designer, Actions and Sub-actions.
- ServiceNow Portal, Widgets, HTML, and CSS.
- Exposure to Microsoft Power Platform, including Power Automate flows and PowerApps, is required.
- JavaScript, JSON, XML, and REST APIs.
- Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications.
- System architecture, data, version control and security.

PREFERRED QUALIFICATIONS

Understanding of: -

- Other ServiceNow modules like CSM, ITSM, SAM.
- Agentic AI, Gen AI, Python AI Libraries.
- Cloud technologies like GCP/Azure/AWS.
- DevOps and ML Ops

Role: Software Development - Other, Industry Type: FMCG, Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ServicenowAgentic Ai Servicenow DevelopmentCustom applicationsApp Engine StudioIntegrationDevelopment

📌 Senior Intelligent Automation Engineer-ServiceNow (Pune)
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📍 Pune