About the Role

We are looking for a dynamic and target-driven Senior Manager SME Inside Sales to lead a large sales organization and drive revenue growth, customer retention, and account expansion. The role involves managing 2 Assistant Managers and 50–60 associates, building a high-performance culture, and delivering business targets through data-driven sales strategies and effective people leadership.

Key Responsibilities

- Own revenue, growth, retention, and productivity targets for the function.
- Lead and mentor 2 Assistant Managers and drive performance across 50–60 associates.
- Drive account growth through upselling, cross-selling, share-of-wallet gains, and increased order frequency.
- Improve customer retention, reduce churn, and strengthen long-term account relationships.
- Monitor sales funnel performance, conversion rates, revenue per associate, and key business KPIs.
- Drive forecasting, business reviews,



performance management, and continuous process improvement.
- Collaborate with Operations, Customer Success, Marketing, and Product teams to enhance customer experience and business outcomes.
- Leverage customer insights and analytics to identify growth opportunities and improve platform stickiness.

Requirements

- 7+ years of experience in Inside Sales, Key Account Management, Account Management, or Customer Retention.
- Proven experience managing large sales teams and delivering revenue and growth targets.
- Strong expertise in sales funnel management, customer retention, upselling, and cross-selling.
- Excellent leadership, analytical, coaching, and stakeholder-management skills.
- Ability to thrive in a fast-paced, target-driven setting.

📌 Senior Inside Sales Manager (Non-IT & Domestic) (Chandigarh)
🏢 Delhivery
📍 Chandigarh