- Manage workforce forecasting, scheduling, and staffing requirements based on business needs.

- Create and maintain agent schedules and IDPs, making adjustments as required.

- Balance staffing requirements with operational efficiency and financial objectives.

- Maintain and update employee information within WFM systems such as Verint WFO.

- Analyze, scrub, and transform data to create customized workforce reports and insights.

- Work closely with internal and external stakeholders and provide backup support to the WFM Manager.

- Demonstrate solid Excel, analytical, problem-solving, multitasking, and communication skills, with working knowledge of WFM tools

📌 Senior Executive - WFM Scheduler (Kochi)
🏢 EXL Talent Acquisition Team
📍 Kochi