Senior Executive – Operations | Sort Center

Role Summary

Own and manage an assigned department within the Sort Center, ensuring smooth end-to-end operations, productivity, quality, SLA adherence, manpower utilization, and timely execution of daily business plans.

Key Responsibilities

- Take end-to-end ownership of the assigned department and manage daily shift operations.

- Lead the team and ensure effective manpower deployment, productivity, and performance.

- Plan resources and capacity based on volume/CAP fluctuations and operational requirements.

- Monitor key metrics including SLA, CPT, productivity, quality, throughput and process adherence.

- Ensure adherence to SOP, safety, quality, compliance and audit standards.

- Identify operational gaps, conduct RCA, and drive corrective/preventive actions.

- Drive process improvement, Kaizen and cost optimization initiatives.

- Manage shift handovers,



daily reviews and operational escalations.

- Coordinate with upstream/downstream teams and stakeholders to ensure smooth flow of shipments.

- Monitor manpower availability, absenteeism, training and team performance.

- Ensure timely resolution of customer, vehicle and operational escalations.

- Maintain a secure, disciplined and positive workplace while driving team engagement and ownership.

Key KPIs

Department Productivity | SLA/CPT | Throughput | Quality | Process Adherence | Manpower Utilization | Capacity | Safety | Cost | Audit Compliance | RCA Closure

Experience

2–5 years in Sort Center / Warehouse / Logistics / Fulfilment Operations with experience in department or shift management and team leadership.

📌 Senior Executive - Operations (Surat)
🏢 Mahindra Logistics
📍 Surat