Role Objective:

To manage end-to-end servicing of UNO tickets, ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders.

Key Responsibilities:

· Handle and resolve UNO service tickets end to end within defined TAT/SLA

- Coordinate with dependent functionsto address queries, escalations, and operational issues
- Ensure accurate processing of service requests with minimal rework or errors
- Track, monitor, and follow up on pending and aging tickets
- Escalate critical or SLA-breaching cases to relevant stakeholders promptly
- Maintain service quality, compliance, and documentation standards
- Provide backup support during peak volumes or business exigencies

Key Skills & Competencies:

· Robust understanding of servicing processes and ticketing systems

- Good coordination and communication skills
- High attention to detail and accuracy
- Ability to manage high volumes under tight timelines
- Problem-solving mindset with ownership and accountability

Educational Qualification:

· Graduate in any discipline

Experience:

· 1–3 years of experience in operations, servicing, or insurance support role preferred

📌 Senior Executive - Branch Operations Service, Support and PSD (Noida)
🏢 Niva Bupa Health insurance
📍 Noida